Rooms Division Manager

- Actively participate in training and continuing education of all Rooms Division Service Professionals

- Responsible for actively recruiting and hiring for all Front office and Housekeeping positions

- Approach all encounters with guests, employees and members in a professional and personalized manner

- Maintain regular attendance in compliance with Island Hospitality Standards, as required by scheduling, which will vary according to the needs of the Hotel

- Must have a professional image and personality exuding confidence and leadership skills whilst encouraging safe and efficient hotel operations

- Coordinate E-Checkin, arrival, departure, and special needs of guests

 Identify and solicit potential new members

- Understand and communicate promotions and enhancements effectively with Service Professionals and guests

- Serve as a general guest information source. Act as a salesperson for Hospitality

- Build rapport with Bonvoy guests, distinguished visitors; escort guests to rooms as necessary, encourage feedback throughout their stay

- Offer to handle special arrangements during guest stay; coordinate future visits

- Maintain database of guest preferences, habits, special dates through the PMS System

- Assist with additional Front Desk tasks

- Oversee Housekeeping Supervisors to ensure room standards before turning room ready for guest usage

- Oversee inventory and ordering supplies and linens for both housekeeping and Front office

- Complete projects in a timely manner as required by the General Manager.

- Be able to participate proficiently in functions outside one's department when called upon.

- Housing and transportation allowances for those holding a household registration in Phu Quoc;

- A vacation allowance for sailors who work in Phu Quoc;

- Bao Viet health insurance for individuals and families;

- Provided with 3-star standard rooms;

- Provided with 3 meals a day;

- Fitness room for sailors

2 years hotel experience and one year in a significant managerial role, previous Housekeeping experience an assetPractical experience managing Front Desk and Housekeeping departments highly recommended

Monitor the cleanliness of the public areas

Monitor the performance of the Night Cleaners

Minimum of 2 years’ experience in a comparable position in luxury hotel operations

Must possess outstanding guest services skills, professional presentation and sophisticated communication skills

Must posses leadership skills and be able to motivate Service Professionals through difficult points within the operation

Must be able to handle a multitude of tasks in an intense, ever-changing environment

Must be effective at listening to, understanding, and clarifying the concerns and issues raised by guests and members

Hotline: 0905 244 146

Phone: +84 (0297) 3559 8888