Concierge Supervisor - Giám Sát Hỗ trợ khách Tiền sảnh
- Hạn nộp: 31/05/2024
- Mức lương: Thỏa thuận
Thông tin cơ bản
1
Thành Phố Hội An - Quảng Nam
Làm theo ca
Tiền sảnh
Trưởng ca/ Giám sát
26/04/2024 09:37
Mô tả công việc
• Keep the working area clean and tidy always.
• Ensure smooth and fast baggage handling for all arrival/departure guests.
• Maintain close relationships with Guest Relation as well as other departments.
• Attend all guest calls for Bell stand / Door Services related services.
• Delegate bell boys to pick up the baggage from guest rooms.
• For any guest requests follow-up call is to be made back to the guest to verify complete satisfaction.
• Check the inventory of items on loan and all items are collected at the time of on or before check-out.
• All baggage movements are tagged and recorded.
• Ensure left the luggage forms are filled and duly signed by the guest and also all applicable policies are explained to the guest.
• Guest Messages are distributed properly and accurately.
• Ensure that all bills are paid and room keys returned before guests depart from the hotel premises.
• Ensure that hotel shuttle bus service and airport transfer are carried out smoothly and properly.
• The order required newspapers for the next day and monitored the delivery of newspapers to each occupied guest room.
• Always given support to observes safety and security rules.
• Alert the management of any unattended packages and strangers found on the premises.
• Check the daily arrival list for VVIPs or guests with functional needs.
• Prepare for group movements and ensure enough staffing is in place to handle groups.
• Greet all guests in the lobby warmly and professionally, make them feel welcome, and anticipate their needs before they arise.
• Recognize all returning and VIP guests, and welcome them back.
• Helping guest service team in escorting guests to and from their accommodations and also orienting them with the property features, facilities, and in-room equipment.
• Inform guests about all hotel and guest room features, hotel facilities, and emergency procedures.
• Assist guests with their luggage and try to acknowledge them by name.
• Make deliveries to guest rooms as instructed.
• Check all resort bicycles follow the check-list and make sure that they are all in good conditions and enough.
• Support guest for bicycles borrow process and make sure they are sign in the form and disclaimer.
• Make sure cold towels are well prepared and enough for whole days.
• Be aware of daily hotel activities, and group and VIP arrivals.
• Communicate special guest requests to the assistant to Guest Relation and Manager on Duty.
• Ensure the lobby, bell closet, and work areas as well as departmental equipment are clean and presentable at all times.
• Assist the security team in scanning all guest luggage.
• Offer assistance to all guests at times.
• Provide an efficient luggage storage, delivery, and collection service.
• Perform any other work as and when assigned by the management.
Quyền lợi được hưởng
- Competitive benefits and compensations
- Attractive allowances and other special caring programs as per Company regulation.
- High opportunity for learning, development and promoted career path.
Yêu cầu công việc
• At least two year experience as supervisor in 4,5 start Resort.
• Excellent command of English language, the second language priority.
• A positive attitude, excellent communication skills and great teamwork
• Experience in motivating and leading a winning team.
• Knowledge and experience in MS Office programs.
Yêu cầu hồ sơ
- Available for candidates Quảng Nam and Đà Nẵng locations only.
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- Quy mô:
- 328 Lý Thường Kiệt, phường Tân An, thành phố Hội An
- https://wafaifo.com
Dự án khu nghỉ dưỡng 5 sao tiêu chuẩn quốc tế Wafaifo Resort Hoi An nằm ở trung tâm thành phố ở địa chỉ 328 Lý Thường Kiệt, phường Tân An, thành phố Hội An sắp ra mắt và đi vào hoạt động với công suất hơn 134 phòng, hứa hẹn là địa điểm hấp dẫn du khách trong và ngoài nước cũng như thu hút nhân lực địa phương đến làm việc.
Thông tin liên hệ
- Phòng Nhân Sự