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Front Office Manager

  • Hạn nộp: 10/05/2024
  • Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển

Thông tin cơ bản

Số lượng
1
Nơi làm việc
Thành Phố Hội An - Quảng Nam
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
08/04/2024 17:32

Mô tả công việc

SUPPORTING MANAGEMENT OF FRONT DESK TEAM
  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Supervises and manages employees. Managing all day-to-day operations.
  • Ensures employee recognition is taking place on all shifts.
  • Establishes and maintains open, collaborative relationships with employees.
MONITORING AND SUPPORTING PROGRESS TOWARD GUEST SERVICES AND FRONT DESK GOALS
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
  • Strives to improve service performance.
  • Participates in the development and implementation of corrective action plans based on review of comment cards and guest satisfac
  • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
ENSURING EXCEPTIONAL CUSTOMER SERVICE
  • Provides service that are above and beyond for customer satisfaction and retention.
  • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback and individual coaching when needed.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Handles guest problems and complaints effectively.
MANAGING PROJECTS AND POLICIES
  • Implements the customer recognition/service program, communicating and ensuring the process.
  • Ensures compliance with all Front Office policies, standards and procedures.
  • Monitors adherence to all credit policies and procedures to reduce bad debts and rebates.

Quyền lợi được hưởng

BENEFITS
  • Attractive remuneration packages
  • Competitive salary | 13th salary month
  • 05 working days | 02 days off per week
  • Uniforms and nutritious meals in shifts are provided by the Hotel | Free parking for motorbikes and cars
  • Discounted rates apply when using services at properties
  • Participating in ultimate phenomenal activities for employees
  • National and international training courses
  • Periodic health check | Accident insurance 24/7
  • Opportunity to grow career at the most luxurious 5-star hotel group in the world.

Yêu cầu công việc

REQUIREMENT
  • Minimum 5 years experience in the guest services, front desk, or related professional area.
  • BA from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major.

Yêu cầu hồ sơ

Contact: +84 235 3753 333 - Mr. Vinh
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ĐÁNH GIÁ

5.0

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5 ĐÁNH GIÁ

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RENAISSANCE HOI AN RESORT & SPA

RENAISSANCE HOI AN RESORT & SPA

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  • Quy mô:
  • 6 Block, Phuoc Hai, Cua Dai Ward, Hoi An City, Quang Nam Province, Viet Nam

  • Settle into a local, laid-back frame of mind at Renaissance Hoi An Resort & Spa, our five-star resort designed for curious travelers who see every journey as a chance to be inspired by the unexpected. Experience pristine beachfront comfort on Cua Dai Beach, one of the most beautiful beaches in Vietnam. Relax in spacious guest rooms with private balconies or reserve one of our three-to five-bedroom villas with private pools for an unforgettable family or group holiday. Our prime location puts you a short drive from Hoi An Ancient Town, a charming destination where beautiful silk lanterns light up the streets each evening. Savor delicious cuisine at diverse onsite restaurants. Stay fit in our fitness center, lounge by one of our breathtaking infinity pools or treat yourself to a massage at Akoya Spa. If you're hosting an event, enjoy access to stylish venues complemented by on-site catering. Embrace the new and immerse yourself in the local culture at Renaissance Hoi An Resort & Spa. At Renaissance® Hotels, we believe inspiration comes from the unexpected. We create a work environment that values diversity, inclusion, spontaneity and discovery, with unmatched growth opportunities. Join a welcoming and motivated team of Ambassadors who embody the spirit and style of the local neighborhood

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