Spa Therapist - Nhân viên Trị liệu

• To prepare, clean and tidy spa premises.

• To check the following day’s appointments at the end of each day and to make necessary preparations accordingly.

• To provide body massages, body treatments, facials, manicures, pedicures to spa’s guests.

• To check and maintain product supplies at the beginning and end of each day.

• To check Spa Card carefully for specific instructions or guest requests

• Replace soiled linen in the treatment rooms with clean one.

• Check and clear all spa fresh materials in the preparation area on a timely basis.

• Always enhances guest recognition by addressing guests by name and interacting with them on a professional level.

• To ensure guest comfort during the treatment by monitoring room temperature, lighting, sunlight, and music level.

• Interacts with guests to obtain feedback on product quality and service levels.

• Refers major guest objections to immediate superior to prevent further guest dissatisfaction.

• To report any guest comments or complaints to the Spa Services Supervisor as soon as convenient. In the absence of the Spa Services Supervisor, guest comments should be reported to the Director of Spa & Wellness.

• Be fully conversant with Spa services and facilities to be able to make helpful recommendations, and to be able to up-sell Spa services and Spa products.

• Accepts responsibility for, and to show initiative in decision making when handling minor guest objections, to enhance guest satisfaction.

• To ensure spa grooming standards are adhered to and maintain personal appearance and hygiene.

• Report for duty punctually, always wearing the correct uniform and nametag.

• Attends briefings and meetings as requested.

• Conducts inspections of the Spa areas as directed.

• Has a complete understanding of the resort’s standards, policies, and procedures in respect to health, hygiene, and safety.

• Attends all scheduled training, even if this should fall outside of regular working hours.

• To contribute to the morale and team spirit of company by maintaining excellent work collaboration and relationships among associates within the company and resort.

• Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.

• Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.

• Performs any other reasonable tasks as directed by the superior and responsibilities as assigned.

- To be discussed upon interview

- Available for candidates Quảng Nam and Đà Nẵng locations only.