F&B Sales Manager

Building Successful Relationships that Generate Sales Opportunities

• Develop, coordinate and implement social media initiatives as well as beverage promotional programs.
• Work collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary and not duplicative.
• Build and strengthen relationships with existing and new customers to enable future bookings.
• Develop relationships within community to strengthen and expand customer base for sales opportunities.
• Manage and develop relationships with key internal and external stakeholders.
• Promote awareness of brand image internally and externally.

Managing Sales Activities

• Answer guest questions about property facilities/services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events).
• Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott.
• Recognize opportunities to up-sell the customer and sell enhancements to create a better Marriott experience or event.
• Participates in entertainment, trade shows, sales calls with members of sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
• Develop, implement and execute the revenue and marketing programs for all outlets and room service.

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identify new business to achieve personal and location revenue goals.
• Understand the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them.
• Close the best opportunities for the location based on market conditions and location needs.
• Gain understanding of the location’s primary target customer and service expectations; serve the customer by understanding their business, business issues and concerns, to offer better business solution.

Providing Exceptional Customer Service

• Support the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Service our customers in order to grow share of the account.
• Execute and support the company’s customer service standards.
• Provide excellent customer service consistent with the daily service basics of the company.
• Set a positive example for guest relations.
• Interact with guests to obtain feedback on product quality and service levels.

Communication & Working with Others

• Speak to guests and co-workers using clear, appropriate and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
• Support all co-workers and treat them with dignity and respect.
• Handle sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
• Develop and maintain positive and productive working relationships with other associates and departments.

Policies and Procedures

• Comply with quality assurance expectations and standards.
• Maintain confidentiality of proprietary materials and information.
• Follow company and department policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Perform other reasonable job duties as requested.

• Professional working environment under Marriott International
• Work alongside a high-performing and self-starting team in one of the leading hotels in Ho Chi Minh City
• Details of orientation, induction programs, learning tools and courses equipped
• Free duty meals, uniform and parking
• 24/24 personal accident insurance, social insurance, health insurance
• Competitive salary and benefit

• Good command both in English and Vietnamese
• Minimum of 2 year-experience in a related work experience (in the hotel industry preferred)
• Conducting duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained

Ứng viên vui lòng nộp hồ sơ tại Hoteljob hoặc có thể nộp trực tiếp tại Cổng số 88 Đồng Khởi, P. Bến Nghé, Quận 1, Thành phố Hồ Chí Minh.

_________________________________________________________________________________________________________________________________

!!! Lưu ý - Tất cả các Khách sạn thuộc Tập đoàn Marriott International nói chung và Khách sạn Sheraton Saigon nói riêng không yêu cầu ứng viên đóng bất kỳ lệ phí nào trong quá trình Tuyển dụng.

Dear applicants,

Thank you for your interest to apply at Marriott hotels. Be kindly noted that, at Marriott Hotels, we never request our applicants to transfer money into any accounts for charity or other purposes as part of requirements during the recruitment/selection process. Tests, if any, will be sent to candidates and taken by candidates via our official career website: Marriott International Careers | Find Job & Career Opportunities.

Please do let us know should you receive any suspicious requests/communication.

Kính gửi các ứng viên,

Cảm ơn bạn đã quan tâm ứng tuyển tại các khách sạn Marriott. Xin lưu ý rằng, tại các Khách sạn Marriott, chúng tôi không bao giờ yêu cầu ứng viên chuyển tiền vào bất kỳ tài khoản nào để làm từ thiện hoặc phục vụ cho các mục đích khác như một phần yêu cầu trong quá trình tuyển dụng/tuyển chọn. Bài kiểm tra, nếu có, sẽ được gửi cho ứng viên và sẽ thực hiện thông qua trang web nghề nghiệp chính thức của chúng tôi: Marriott International Careers | Tìm cơ hội việc làm và nghề nghiệp.

Vui lòng cho chúng tôi biết nếu bạn nhận được bất kỳ yêu cầu/thông tin liên lạc đáng ngờ nào.

                                                                              Recruitment Team – Sheraton Saigon Hotel & Towers