FO Supervisor

- Ensure Outstanding customer care at all times

- Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

- Supervise daily shift process ensuring all team members adhere to standard operating procedures.

- Train, direct the work of, resolve issues/problems and counsel the front desk team members to ensure a quality operation.

- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

- Allocate rooms to expected arrivals after checking the guests preferences and special requests

- Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.

- Cross Check all billing instructions are correctly updated

- Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy

- Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.

- Performs other duties as assigned, requested or deemed necessary by management.

- Ensure Front office log book is always updated and actioned upon.

- Ensures safety by following guest check in and security procedures and reporting suspicious activity to manager or MOD.

- Assist all departments in servicing the guests during high volume periods.

- Takes responsibility in the absence of the Duty Manager / Front office manager

- Thử việc nhận 100% lương/ Probation receives 100% salary

- Lương, Chế độ, đãi ngộ hấp dẫn/ Attractive salary, benefits and benefits

- Môi trường làm việc chuyên nghiệp/ Professional working environment

- Level of Education: Vocational Diploma (Foreign language or Hospitality Management);

Học vấn: Cao đẳng trở lên (Ngoại ngữ hoặc Du lịch)

- Excellent verbal and written communications skills in English, additional foreign language is a plus;

Nói và viết tốt tiếng Anh tốt, ưu tiên người có thể sử dụng thêm ngoại ngữ khác;

- Pro-active with a passion for luxury hospitality;

Chủ động trong công việc với niềm đam mê nghề nghiệp;

- A minimum of 3-year experience in a similar role, preferably in the luxury and upscale settings;

Ít nhất 2 năm kinh nghiệm ở vị trí tương đương, ưu tiên người có kinh nghiệm ở phân khúc khách sạn cao cấp;

- Outstanding interpersonal, communication skills;

Có kỹ năng cá nhân và giao tiếp tốt;

- Hoặc nộp hồ sơ trực tiếp: khách sạn Legacy Hội An, đường Tống, Văn Sương, Cẩm Thanh, Hội An, Quảng Nam