Health Club Receptionist (6 months contract)

 Demonstrates co-operation and trust with colleagues, supervisors, teams and across departments.

 Participate as a team player and establishes strong working relationships to deliver positive results.

 Continually seeks to improve performance through individual efforts and with the assistance of others.

 Seeks feedback on performance and focuses on areas of shortfall.

 Maximizes opportunities for self-development.

 Is open to new ideas and is willing to make changes in the job and routine as required.

 Is able to cope under pressure at busy times and responds positively to changes in the workplace.

 Ensures that work quality meets the standards required and completes tasks in a timely and thorough manner with minimum supervision.

 Follows standards, policies and procedures.

 Meets required attendance and grooming standards.

 Strives for constant improvements and takes responsibilities for their own performance.

 Takes additional responsibility and responds well to situations as they occur without supervision.

 Prepare / set up reception area ( switch on computer, micros, EDC machine )

 Great and welcome the guest.

 Ensure each guest completes and signs a waiver and health liability form and any health issues are relate or device to therapist.

 Answer all calls within 3 rings using the guest surname at appropriate time throughout conversation.

 Explain the treatment details and products to the guests.

 Enter guest reservation for massage into computer systematically and confirm guest reservation.

 Check and report daily operating product or oil stock to supervisor for ordering.

 Promote retail sales to guest when massage or treatment finished.

 Conduct Spa orientation for guest

 Ensure Spa operations are running smoothly (set up as per standard)

 Control retail stocks, replenish when needed and rearrange as per set up standards.

 Produce guest bill and obtains guest signature.

 Make a daily cashier report at closing time.

 Capable of handling other duties as assigned by supervisors/Manager.

 Maintain the highest levels of personal and guest hygiene at all times.

 Maintain the highest standard of personal grooming as instructed by company.

 Maintain the highest level of cleanliness within the reception areas.

 Builds and maintain relationships with internal and external customers.

 Understand and anticipates customer’s needs, takes action to address customer needs and strives to exceed customer expectation.

 Inform guest of the benefits of the different kinds of treatment and products

 Knows how to handle guest complaints and reports to the supervisor.

 Maintains a soft tone during conversation with colleagues, guests and on the phone.

 Refrain from any unnecessary conversation whilst within Spa treatments areas.

 Understands and takes into account the global nature of business.

 Works effectively with colleagues from different viewpoints, cultures and countries

 Understand how to make reservation

 Understand how to check in, walk in, cancellation and no show in computer system.

 Know how to set up schedule for therapist in the computer.

 Understand how to operate the CD player and Air conditioning-Receptions.

 Knowledgeable of in putting reservation in to the system/ computer- receptionist.

 Knowledgeable of preparing the guest bill.

 Knows how to handle guest complaints.

- Uniform & Laundry

- Duty Meals

- Full Insurance policy per current labor law.

- Accident Insurance 24/7

- Monthly service Charge

- Annual Health Check

- Participating job training, skill training by international hotel standards.

- Hotel's Activity

- Other benefits per Vietnam labor law.

Required Skills –

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Able to read and write English

Qualifications –

• High School or Vocational Certificate or equivalent

Experience –

• 1 year related experience, or an equivalent combination of education and experience.

-As per hotel's guidance