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[SILVERLAND MÂY HOTEL] - Spa Receptionist/Nhân viên lễ tân Spa

  • Hạn nộp: 30/05/2024
  • Mức lương: 6.000.000đ - 8.000.000đ

Thông tin cơ bản

Số lượng
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Ngành nghề
Vị trí
Nhân viên
Cập nhật
05/06/2024 11:28

Mô tả công việc

  • Greet and welcome guests: Provide a warm and professional welcome to all spa guests, ensuring they feel valued and appreciated.
  • Handle reservations and appointments: Efficiently manage spa reservations and appointments, scheduling guests appropriately and minimizing wait times.
  • Process payments: Accurately process guest payments using various methods, including cash, credit cards, and gift certificates.
  • Provide information and answer inquiries: Answer guest questions about spa services, pricing, facilities, and policies, ensuring they have a clear understanding of the spa experience.
  • Maintain spa reception area: Keep the reception area clean, organized, and presentable, ensuring a pleasant and inviting ambiance for guests.
  • Upsell spa services and products: Effectively promote additional spa services and products to enhance the guest experience and increase revenue.
  • Handle guest complaints and concerns: Address guest complaints and concerns promptly and professionally, striving to resolve issues to the satisfaction of all parties.
  • Maintain spa inventory: Monitor spa product inventory levels, ensuring adequate stock and reordering supplies as needed.
  • Prepare daily reports: Compile daily reports on spa reservations, revenue, and guest feedback, providing valuable insights for management.

Quyền lợi được hưởng

  • Competitive salary and benefits package: Enjoy a competitive salary commensurate with experience and performance, along with a comprehensive benefits package.
  • Opportunity to work in a relaxing and rewarding environment: Immerse yourself in the tranquil spa atmosphere and contribute to creating a positive and rejuvenating experience for guests.
  • Chance to make a real difference in people's lives: Help guests achieve their wellness goals and enhance their overall well-being through spa services.
  • Potential for career advancement: Grow within a dynamic spa environment that values high performers and provides opportunities for professional development.

Yêu cầu công việc

  • High school diploma or equivalent: Possess a high school diploma or equivalent education.
  • Spa industry experience: Have at least 1 year of experience working in a spa or hospitality setting.
  • Excellent communication skills: Demonstrate exceptional communication skills, both verbally and in writing, to interact effectively with guests and colleagues.
  • Strong interpersonal skills: Possess strong interpersonal skills, including empathy, active listening, and conflict resolution abilities.
  • Organizational and time management skills: Exhibit excellent organizational and time management skills to handle multiple tasks efficiently and prioritize effectively.
  • Knowledge of spa services and products: Have a good understanding of spa services, products, and pricing to provide accurate information to guests.
  • Computer proficiency: Be proficient in using Microsoft Office Suite or similar productivity software.

Yêu cầu hồ sơ

Please submit your resume and cover letter to: hr.may(a còng)

Contact/Zalo: 0358757853 (Ms. Thanh)

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Môi trường làm việc5/10
Chế độ đãi ngộ5/10
Địa điểm làm việc5/10
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Môi trường làm việc
Chế độ đãi ngộ
Địa điểm làm việc



Sắp xếp đánh giá:

  • Quy mô: 500 - 999
  • 14-16 Đường Lê Lai, phường Bến Thành, Quận 1, Ho Chi Minh City, Vietnam
  • Combining central locations with an unerring commitment to warm and heart-touching service, Silverland Hospitality has developed a portfolio of luxurious properties that captures the true essence of Saigon. Tracing a captivating path through the heart of the ‘Pearl of the Far East’, Silverland’s eight hotels reflect the unique history and culture of this majestic metropolis with distinct designs, old-world flair and a commitment to making each and every guest arrival feel like a celebrated homecoming. Eight properties. Eight distinctive locations. Eight great ways to experience the soul of Saigon. We care, always!

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