Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
1140
400
12480
1
Assistant Front Office Manager
- Hạn nộp: 30/05/2024
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
Số lượng
1
1
Nơi làm việc
Quận Ngũ Hành Sơn - Đà Nẵng
Quận Ngũ Hành Sơn - Đà Nẵng
Giờ làm việc
Làm theo ca
Làm theo ca
Ngành nghề
Tiền sảnh
Tiền sảnh
Vị trí
Trợ lý, thư ký
Trợ lý, thư ký
Cập nhật
06/05/2024 08:04
06/05/2024 08:04
Mô tả công việc
- Customer Satisfaction (Guest Feedback, Social Media Review).
- Financial Performance (Up-selling, Room Revenue, Operation Auditing).
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Develops high-quality relationships with guests throughout their stay.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Oversee and supervise guest arrivals and departures with the front office executive and duty managers.
- Provide a high level of customer service and maintain a high profile in the day-to-day front office operations.
- Ensure that personalized service is offered to each and every guest.
- Ensures that the pricing policy and internal audit procedures are duly applied.
- Supervises the management of debtors, group and individual guest invoicing and cash operations.
- Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Review the arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Prepare monthly and daily revenue reports and circulate them to all HOD’s.
- Prepare Room revenue and occupancy forecast and take action on rate strategies.
- Is involved in the recruitment of new team members for the front office.
- Integrates and trains employees, providing support for skills development.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
- Ensures that the workplace remains clean and tidy
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimise RevPAR.
- Have a good knowledge of all systems and standard operating procedures of the front office.
- Ensures that guest documentation and information are available and up-to-date.
Quyền lợi được hưởng
- Friendly working environment, chance to work in incorporation.
- Competitive and attractive salary.
- Social Insurance will be contributed after 02 months of probation basing on full salary.
- Service charge during the probation time.
- 13th salary bonus and other activities...
Yêu cầu công việc
- 3 years in a similar position in large hotels or international companies.
- English is fluent.
- Good skill of management, communication, strategy and training...
Yêu cầu hồ sơ
Apply for this position via hotel jobs
Nộp hồ sơ ứng tuyển
Lưu ý: Bạn nên Tạo hồ sơ trực tuyến để Nhà tuyển dụng chủ động liên hệ tới bạn
Tải lên từ máy tính
Chấp nhận tập tin doc, docx, xls, xlsx, pdf, gif, jpg, png dung lượng không quá 10MB
![]()
Quy mô: ![]()
![]()
![]()
![]()
![]()
![]()
19 Trường Sa, phường Hòa Hải, quận Ngũ Hành Sơn, Đà Nẵng, Việt Nam-
![]()
-
![]()
https://melia.com
Meliá Danang Beach Resort, the beautiful hotel in a contemporary design managed by Meliá Hotels International, is overlooking the famous beach of Non Nuoc. Join Meliá Danang Beach Resort - Join a team who always represents the passion for service!
Quy mô: 
19 Trường Sa, phường Hòa Hải, quận Ngũ Hành Sơn, Đà Nẵng, Việt Nam
Thông tin liên hệ
-
![]()
HR Manager - HR Manager -
![]()
Google
Facebook
Zalo
