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1140
400
12480
1
Assistant Front Office Manager
- Đã tuyển xong
- Mức lương: Thỏa thuận
Thông tin cơ bản
Số lượng
1
1
Giờ làm việc
Làm theo ca
Làm theo ca
Ngành nghề
Tiền sảnh
Tiền sảnh
Vị trí
Trợ lý, thư ký
Trợ lý, thư ký
Cập nhật
03/07/2026 08:28
03/07/2026 08:28
Mô tả công việc
- Customer Satisfaction (Guest Feedback, Social Media Review).
- Financial Performance (Up-selling, Room Revenue, Operation Auditing).
- Showing Initiative, Problem Solving, Staff Training, Team Leading.
- Manages and motivates the Front Office team in order to provide a high standard of service for customers.
- Welcomes guests and fosters customer loyalty through his/her friendly manner.
- Develops high-quality relationships with guests throughout their stay.
- Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution.
- Oversee and supervise guest arrivals and departures with the front office executive and duty managers.
- Provide a high level of customer service and maintain a high profile in the day-to-day front office operations.
- Ensure that personalized service is offered to each and every guest.
- Ensures that the pricing policy and internal audit procedures are duly applied.
- Supervises the management of debtors, group and individual guest invoicing and cash operations.
- Monitor all executive floor executives to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure.
- Review the arrival list for all arrivals and VIPs to check room allocations, amenities and special requests.
- Prepare monthly and daily revenue reports and circulate them to all HOD’s.
- Prepare Room revenue and occupancy forecast and take action on rate strategies.
- Is involved in the recruitment of new team members for the front office.
- Integrates and trains employees, providing support for skills development.
- Ensures that all front desk employees are well presented (uniforms, personal hygiene etc), and also punctual.
- Ensures that the workplace remains clean and tidy
- Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
- Makes sure that the hotel’s pricing policy and sales pitches are duly applied in order to optimise RevPAR.
- Have a good knowledge of all systems and standard operating procedures of the front office.
- Ensures that guest documentation and information are available and up-to-date.
Quyền lợi được hưởng
- Friendly working environment, chance to work in incorporation.
- Competitive and attractive salary.
- Social Insurance will be contributed after 02 months of probation basing on full salary.
- Service charge during the probation time.
- 13th salary bonus and other activities...
Yêu cầu công việc
- 3 years in a similar position in large hotels or international companies.
- English is fluent.
- Good skill of management, communication, strategy and training...
Yêu cầu hồ sơ
Apply for this position via hotel jobs
Tải lên từ máy tính
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19 Trường Sa, phường Hòa Hải, quận Ngũ Hành Sơn, Đà Nẵng, Việt NamMeliá Danang Beach Resort, the beautiful hotel in a contemporary design managed by Meliá Hotels International, is overlooking the famous beach of Non Nuoc. Join Meliá Danang Beach Resort - Join a team who always represents the passion for service!
Quy mô: 
19 Trường Sa, phường Hòa Hải, quận Ngũ Hành Sơn, Đà Nẵng, Việt Nam
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