Giám sát đặt phòng | Reservations Supervisor

 Act as a main resource for reservation agents needing assistance technically or with regards to achieving customer satisfaction.

 Responds to all guest reservation requests and executes prompt, courteous and accurate guest service at all times.

 Fully knowledgeable about hotel guest rooms, rates, promotions, amenities, programs, hotel facilities and services.

 Manage systems that are set up within the reservations department to ensure accurate handling and monitoring of phone calls.

 Create and manage rates and packages configured on the Hotel software.

 Track all reservations picked up from all On-line channels like hotel website, OTA, GDS, other third party etc.

 Co-ordinate with software vendors for any availability, rate or booking integration issues.

 Handle external systems like channel Manager, Web booking engines, Rate comparison tools, Online Travel Agents extranets etc.

 Monitor all Tentative / Provisional / Waitlisted bookings entered on the system and follow up done for deposits / guarantee.

 Keep records of room availability, rates, amendments, daily reservation pickup, rooms on book, cancellations, no-show, etc.

 Tracks daily, weekly, monthly, and yearly statistics for analytical, budgeting and forecasting purposes.

- Staff bus

- Duty Meal

- Competative salary

- Social insurrance 

 Experience in reservations or one to two years of experience in front desk operations.

 Passion for customer service.

 Ability to work with multiple systems and applications like spreadsheets, databases, work processing, property management software's, Booking engine, OTA Extranets, Yield management systems and computers.

 Extremely organized. Works well in a team environment

 General math skills, ability to add, subtract, calculate discounts, percentages, etc

 Strong multitasking, listening, communications, Microsoft Office suite skills

 Read, write and speak English fluently, bi-lingual skills a plus