SENIOR SALES MANAGER

RESPONSIBILITIES AND MEANS

The Sales Manager performs his/her duties within the framework defined by the chain and hotel norms and by internal regulations as specified by the Hotel Manager. The Senior Sales Manager will also be responsible to the Director of Sales & Marketing for the Corporate Section and all Sales Personnel within the section.

To be updated with all promotion information of the hotel.

ADMINISTRATION RESPONSIBILITIES

Assist in drawing up the marketing plan annually with the Hotel Manager (including section on Corporate Accounts).

Keeps a record on former, existing, potential clients and a profile of each of them.

Organizes regular visits in accordance to a predetermined plan.

Prepares a tentative monthly schedule to record all sales and other related actives for the preceding month.

Complete Monthly Oakwood Associates Review (OAR) report no later than the 5th of every month and review on one to one basis with Director of Marketing & Sales.

Attend major sales/PR, networking related functions

Manage time effectively by:

Scheduling each week so that you are out of the office on sales calls between prime selling hours-9:30-11:30 a.m. and 2:00-4:30 p.m. from Monday to Friday.

Presents a summary of his/her visits to the Sales manager on a weekly basis (weekly Sales Plan) prior to and after the week is completed.

Ensures that the invoicing effectively corresponds to all services agreed upon and rendered.

Ensures that all new clients have no negative credit references.

Records all daily sales calls.

Records the statistics of his/her respective accounts and follow up.

Submits production reports on his/her list of accounts on a monthly basis.

To lead daily sales briefing

Conducts group briefing to other staff within the corporate section when required.

TECHNICAL RESPONSIBILITIES

The Sales Manager is familiar with the operation and application of the hotel’s computer/data processing system.

To lead effective hotel inspection.

COMMERCIAL RESPONSIBILITIES

Keeps himself/herself well informed about the operations especially in key departments (Front Office, Housekeeping, Engineer, Restaurant etc.)

Sets, in conjunction with the Hotel Manager, currents rates as charged by the hotel.

Closely observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be).

Promotes the hotel as often as possible through entertaining, conduction, site inspections, presentation etc., of the hotel.

SALES RESPONSIBILITIES

Pays visits to former, existing and potential clients in view of entering into contracts with them, especially commercial accounts.

 Defines precisely guest requirements and ensures that the guest services offered corresponds effectively to their requests.

Provides after-sales service and in particular to ensure all guests complaints are taken seriously and discussed with the respective departments if necessary.

Receives in the hotel any important guests whom he has approached.

Negotiates prices with the clients.

Confirms verbal proposals in writing.

Ensures that all complaints have initiated follow-up action.

PUBLIC RELATIONS RESPONSIBILITIES

The Sales Manager organizes meetings with professional people especially clients & people in a position to publicize the hotel.

DIRECT LIAISONS

The Sales Manager is responsible to the Hotel Manager.

FUNCTIONAL LIAISONS

The Sales Manager maintains contacts with all the other departments of the hotel and may have contact with managements at the regional level.

The Senior Sales Manager maintains and ensures the smooth running operation of the Commercial Section.

RELATIONSHIP:

Establish Effective Employee relations, maintains the highest level of professionalism, ethic and attitude towards all hotels guest, clients, head of department and employees.

CỤ THỂ CÔNG VIỆC SẼ TRAO ĐỔI TRONG BUỔI PHỎNG VẤN

- Được cung cấp đồng phục (Uniform)

- Phí phục vụ (Service charge)

- Phụ cấp cơm (Meal allowance)

- Phụ cấp điện thoại (Telephone allowance)

- Phép năm 16 ngày /năm (Annual leave 16 days/year)

- BHXH, YT, TN đóng mức full 100% (full 100% SI,HI,UI contribution)

- Bảo hiểm sức khỏe 24/24 (Health Insurance 24/24)

- Các chế độ chính sách khác theo quy định của Công ty (other benefits follow Company’s policy)

QUALIFICATION / TIÊU CHUẨN:

University graduated. / Tốt nghiệp Đại Học.

Bachelor Degree/Diploma in Hospitality Management or Sales/Marketing preferred.

Additional work experience may substitute for degree.

English Level: Highly articulate in English language, both written and spoken

Bachelor's degree in business, marketing, or a related field.

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Requires good communication skills, both verbal and written.

Knowledgeable in all aspects of sales and marketing.

Possess managerial expertise with excellent selling skills, public relations skills.

Job Knowledge & Skills./ Kiến thức và kĩ năng trong công việc

Quality of Work./ Chất lượng công việc

Dependability./ Sự độc lập

Planning & Organizing./ Lập kế hoạch và tổ chức thực hiện

Participation & Teamwork./ Sự tham gia và làm việc theo nhóm

Learning & Innovation./ Học tập và đổi mới

Interpersonal Skills./ Kỹ năng giao tiếp

Customer Orientation./ Định hướng khách hàng

Problem Solving & Decisiveness./ Khả năng giải quyết vấn đề và ra quyết định

Leadership./ Khả năng lãnh đạo

Team Effectiveness./ Dẫn dắt nhóm hiệu quả

Developing Others./ Phát triển nhân viên

EXPERIENCE / KINH NGHIỆM:

Minimum of 2-3 years in Sales & Marketing related operations, of which at least 2 year-experience in similar position in a 5 stars establishment.

Extensive knowledge in pre-opening and post-opening sales & marketing operations.

WORK CHARACTERISTICS / TÍNH CÁCH:

Strong track record of sales & marketing experience and influence of respective regional market.

Strong strategic thinking, Creative, outgoing, highly developed interpersonal skills and organizational skills.

Possess dynamic leadership qualities and self-motivated with a number of core strength.

Resourceful and able to work independently.

hoặc contact qua zalo: 0989 251 009 (Trang Thao)