[La Vegarie Hanoi] Restaurant Manager - Quản Lý Nhà Hàng

1. OPERATION:

- Responsible for maintaining service quality to maintain guest satisfaction levels.

- Assign tasks and coordinate with service staff to perform shift opening and closing of restaurant.

- Works closely together with the Head Chef/ Sous Chef to sustain quality, consistency of food

- Making improvements to the business operation and developing the restaurant

- Resolve any issue that may arise and all customer complaints

- Handle other administration paperwork as required

2. STAFF

- Arrange and keep track of employee working hours and shifts, schedule shifts on HR system; Prepare monthly payslip and report to owner.

- In charge of and coordinate with Service team and Kitchen team

- Ensure all restaurant staff comply with restaurant procedures and regulations

- Recruit, interview, train and supervise employees on customer service and knowledge of restaurant’s food and wine

- Appraise staff performance by evaluating regularly and provide feedback to improve productivity

- Monitor the morale of restaurant staff to make any adjustments.

3. FINANCIAL

- Maximize revenue and minimize expenses; Control operational costs and identify measures to cut waste

- Coordinate with the Kitchen department to place order with suppliers, keep track of all purchase invoices and documents

- Complete other financial reports as required

- Be responsible for profit and loss of the restaurant and report all financial to restaurant owner

- Total Income of 14M – 18M 

- Shift meal at restaurant

- 4 days off per month

- Compulsory Social Insurance, Health Insurance and Unemployment Insurance are in accordance with the applicable law of Vietnam

- Public Holidays: You will be entitled to 11 days of Public Holidays fully paid in accordance with the Labor Law of Vietnam

- University Degree required, Hospitality Management or related field is a plus.

- 1 year experience in the same position/ or 2 years experience as Restaurant Supervisor

- Have strong understanding of business management and business financial.

- Excellent communication, interpersonal, leadership, and conflict resolution skills.

- Commitment to providing exceptional service to customers and support to staff members.

- Proficiency or ability to master the restaurant’s POS system

- Fluency in English and Vietnamese is required