Host Manager

Position Summary:The Host Manager is responsible for leading the Host Team to deliver exceptional first impressions and personalized guest experiences. The role centers on reception services, guest welcome, and management of the Rewards Club, promoting loyalty and enhancing the overall customer journey. The Host Manager plays a key role in ensuring every guest interaction reflects the brand’s high service standards.

Key Responsibilities:

• Supervise and lead Hosts and Senior Hosts to provide outstanding guest welcome and front-of-house service.
• Ensure professional, warm, and personalized greetings to all arriving guests and members.
• Maintain reception and front desk operations, ensuring cleanliness, readiness, and efficient service.
• Manage all touchpoints that shape the guest's first impression, from entrance greeting to club navigation support.
• Train Host team members in service etiquette, communication, and loyalty program knowledge.
• Promote and explain the Rewards Club benefits, assist guests in enrolling, and ensure accurate data input.
• Engage with members to encourage usage and participation in Rewards Club promotions.
• Address and resolve guest inquiries and concerns with professionalism and efficiency.
• Respond to calls, emails, and messages regarding membership and guest service requests.
• Monitor and analyze guest feedback to improve service quality and guest satisfaction.
• Liaise with relevant departments to ensure consistent service delivery across all guest contact points.
• Stay updated on club promotions, events, entertainment, and offerings to provide accurate guest information.
• Ensure a welcoming environment at all times, including managing ambient elements like scent, music, and temperature in guest areas.
• Uphold privacy and safety standards for all guests during interactions and data handling.

• The opportunity to be an essential part of a groundbreaking venture in the luxury entertainment sector.
• A competitive salary and comprehensive benefits.
• Professional development in a fast-paced and innovative environment.

Requirement:

• 4–5 years of experience in front desk/reception, hospitality, or membership services.
• Prior leadership experience in customer-facing roles.
• Strong interpersonal and communication skills.
• Ability to work shifts, including nights, weekends, and holidays.
• Fluency in English; additional languages (Mandarin, Cantonese, Korean) preferred.
• Bachelor’s degree in Hospitality, Marketing, or a related field is advantageous.
• Experience in handling loyalty/membership programs is a plus.
• Proficiency in Microsoft Office and customer service software systems.