Assistant Surveillance & Security Manager

Position Summary:

The Assistant Surveillance & Security Manager is responsible for overseeing and manage the club’s security and surveillance operations. The ideal candidate will have a strong background in security management, risk assessment, and crisis management. This role requires leadership skills, attention to detail, and the ability to ensure a safe and secure environment for employees, customers, and assets.

• Develop, implement, and manage security policies, procedures, and protocols to protect company assets, employees, and customers.
• Conduct risk assessments, threat analyses, and security audits to identify vulnerabilities and mitigate risks.
• Implement and maintain physical security measures, such as access controls, surveillance systems, and alarm systems, to prevent unauthorized access and ensure safety.
• Coordinate with external security agencies, law enforcement, and regulatory authorities to address security incidents, emergencies, and investigations.
• Train and educate employees on security protocols, emergency procedures, and crisis management to enhance security awareness and preparedness.
• Monitor security operations, including patrols, inspections, and incident response, to ensure compliance with policies and standards.
• Respond to security incidents, breaches, and emergencies in a timely and effective manner, following established protocols and procedures.
• Manage security personnel, contractors, and vendors, providing guidance, support, and performance feedback.
• Maintain accurate records of security incidents, investigations, and corrective actions taken to address security breaches and violations.
• Stay updated on security trends, technologies, and best practices to recommend and implement improvements to security programs and systems. Supervise the daily operations of the surveillance team, ensuring all areas are monitored effectively.
• Operate and monitor surveillance systems, including CCTV cameras and access control systems, to detect suspicious activities.
• Ensure compliance with local gaming laws, internal controls, and company security policies.
• Review and analyze surveillance footage to investigate security incidents, gaming irregularities, or employee misconduct.
• Report any suspicious activities, security breaches, or rule violations to the Assistant Surveillance & Security Manager and relevant authorities.
• Assist in developing and implementing surveillance policies and standard operating procedures (SOPs).
• Provide training and guidance to Surveillance Officers to ensure proper monitoring techniques and procedures are followed.
• Conduct regular audits and inspections of surveillance equipment, ensuring all systems function properly.
• Coordinate with security and law enforcement personnel in case of emergency or criminal activity.
• Prepare detailed reports on surveillance findings, incidents, and any operational concerns.
• Support the investigation of guest or staff complaints and provide evidence through surveillance footage.
• Ensure the confidentiality of surveillance operations and uphold integrity in all monitoring activities.
• Stay updated on new surveillance technologies, industry best practices, and regulatory requirements.

Benefits:

• Minimum Education: a degree in Criminal Justice, Security Management, or a related field is an advantage.
• Experience: At least 3–5 years of experience in a surveillance or security role, preferably in the gaming or hospitality industry.
• Technical Skills: Strong knowledge of surveillance systems, CCTV operation, and gaming compliance regulations.
• Regulatory Knowledge: Familiarity with gaming laws, internal controls, and compliance requirements.
• Leadership Ability: Experience supervising a team and providing on-the-job training.
• Analytical Skills: Ability to assess situations quickly, recognize suspicious activities, and take appropriate action.
• Communication Skills: Excellent verbal and written communication skills for reporting and liaising with management and authorities.
• Ethical Conduct: Strong integrity and ability to handle confidential information discreetly.
• Flexibility: Ability to work on shifts, including nights, weekends, and holidays.

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