Sales Manager - Corporate

• Keep our marketing database up-to-date with detailed profiles of our accounts.​
• Pattern of usage​
• Historical growth​
• Key contact persons/telephone numbers/addresses​
• Competitive hotels used/sales/volume/etc.​
• Constantly monitor and report on competitor activities including promotions, special rates and events​

Financial and Revenue Responsibilities​

• Proactively manage a portfolio of accounts in the assigned geographic/business market with the objective of exceeding the budgeted room revenue.​

Training and Human Resources ​

• Be an IHG and Hotel Indigo Saigon The City representative at all times by displaying professional conduct and ensuring all hotel policies and procedures are adhered to.​
• Liaise effectively with all internal customers and departments to ensure high levels of guest satisfaction​
• Attending social functions organized at the hotel​
• Ensure wherever possible that employees are provided with a work place free of discrimination, harassment and victimisation.​
• Treat complaints of harassment and discrimination promptly and confidentially.​
• Treat customers and colleagues from all cultural groups with respect and sensitivity.​
• Identify and deal with issues which may cause cross cultural conflict or misunderstanding.​

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Guest Service Responsibilities​

• Conducting a minimum of 20 physical sales calls per week ​
• Conduct telesales activity as directed​
• Service existing accounts and maximise their business for other services of the Hotel i.e. Meeting/ Event Sales, Restaurants, etc.​
• Research and identify major prospects and formulate sales action plan to convert them into clients.​
• Meet with entertain supportive and potential clients in order to maintain or develop a mutually beneficial business relationship.​
• Maintain regular contact with all clients and report and adverse comments to management for rectification​
• Achieving the individual targets set and completes assignment on schedule.​

Miscellaneous​

• Ensure all dealings and requests are actioned within 24hrs copying relevant departments and IHG GSO as necessary.​
• Meet and greet VIP as required​
• Confidentiality must be exercised at all times in all matters. Company information may not be revealed to any person outside of the organisation​
• Undertake any task or duty that may be assigned from time to time by the Director of Sales.​
• All associates are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances. ​
• All associates may be assigned to other duties in the hotel as and when required by business levels.​

• Minimum 2 Years experience in the Corporate segment​
• Exceptional and professional communication skills, both oral and written.​
• Good English ​
• Working experience in 5-star International Hotel & Resort is advantageous.​