Front Office Manager - Trưởng Bộ Phận Tiền Sảnh

• Meeting to exchange information, regular tasks at the beginning of the shift, and handover.
• Planning and implementing the tasks of the Front Office.
• Regularly check the dress, manners, and working attitude of the employees in the department.
• Supervise, inspect, monitor, and evaluate the performance of employees in the department.

• Make a plan to prepare for the VIP reception and ensure the preparation is done perfectly.
• Support the staff in the department to welcome, serve, and see off VIP guests, ensuring that guests are best served.
• Assist receptionists in welcoming delegations, loyal guests, and long-term guests, ensuring guests are always satisfied.

• Assist the staff in the department to handle difficult requests of customers, complaints that the subordinate staff cannot solve.
• Coordinate with relevant departments to best meet the requirements, and quickly resolve complaints so that guests are always satisfied.
• Save difficult complaints and appropriate solutions to guide employees to handle when encountering similar situations.

• Planning the recruitment of personnel and coordinating with relevant departments to ensure that the department always has enough necessary personnel.
• Directly participate in the process of interviewing and recruiting new employees.

• Establish professional training and retraining programs for employees.
• Implement regular staff training

• Working in a professional and dynamic environment.
• Be entitled to full benefits and regimes as prescribed.

• Experienced in working at 4 & 5* hotels.
• Proficient in English in all 4 skills of listening, speaking, reading, and writing.

To send your CV or for more information, please contact the Human Resources Department at: 024.3205.2299 (ext:5603) / Ms. ​Van Anh: 0339 148 281