Cluster General Manager – Nha Trang

JOB SUMMARY:

The Cluster General Manager (CGM) oversees and manages the operational, sales, marketing, financial, HR, training and development, maintenance, and customer service aspects of two restaurants in the Nha Trang area is Ngon Gallery and Ambassador Club, along with any future establishments within the expanded region. The CGM will be responsible for ensuring exceptional customer service, achieving outstanding service standards, and driving the overall success and profitability of the cluster.

KEY RESPONSIBILITIES:

1. Operational Leadership:

- Oversee the day-to-day operations of all F&B outlets within the cluster to ensure smooth and efficient processes.

- Develop and implement operational procedures and SOPs to maintain consistency across all outlets.

- Periodically create/revise the menu at all outlets to improve services and controlling cost

- Monitor and ensure compliance with health, safety, and sanitation regulations.

2. Sales and Marketing:

- Develop and execute sales and marketing strategies to drive revenue and meet sales targets.

- Analyze market trends and customer preferences to identify opportunities for business growth.

- Implement promotional activities and events to attract and retain customers.

3. Financial Management:

- Manage the financial performance of the cluster, including budgeting, forecasting, and financial reporting.

- Monitor and control costs, expenses, and overall financial efficiency.

- Identify opportunities to maximize profitability and cost-effectiveness.

4. Human Resources and Talent Development:

- Recruit, train, and mentor a high-performing team across all outlets.

- Develop and implement HR policies and procedures to ensure a positive and productive work environment.

- Implement talent development programs to enhance employee skills and performance.

5. Maintenance:

- Oversee the maintenance and cleanliness of all outlets to ensure a pleasant and safe environment for customers and staff.

- Coordinate with external vendors and suppliers for maintenance and repair services as needed.

6. Customer Service and Quality Control:

- Set and maintain high standards for customer service and overall dining experience.

- Address customer feedback and complaints in a timely and professional manner.

- Implement quality control measures to ensure consistency in food and service quality.

7. Core Values Integration:

The Cluster General Manager should embody and promote the following core values of the restaurant chain:

Guest-Centricity: Placing the guest experience at the center of all operations, exceeding expectations through personalized service.

High Productivity and Result-Orientation: Cultivating a culture of efficiency, continuous improvement, and impactful results, setting ambitious yet achievable goals

Excellence: Striving for excellence in all aspects of operations and delivering unmatched quality in every service provided.

Innovation: Embracing innovation to enhance guest experiences while preserving tradition and culture.

Team Empowerment: Fostering a culture of empowerment, respect, and diversity among team members.

Aesthetic: Commitment to creating beautiful spaces and experiences that captivate and inspire guests.

Sustainability: Committing to environmentally sustainable practices and ethical operations in all aspects of the business.

Business bonuses

13th-month salary bonus, holiday bonuses

Access to the Group's services at preferential rates