Assistant Front Office Manager

• Operational Oversight: Manage day-to-day Front Office operations, ensuring maximum occupancy, revenue optimization, and seamless service standards.
• Guest Experience: Handle VIP arrivals, resolve guest complaints professionally, and monitor feedback to ensure high satisfaction.
• Departmental Synergy: Coordinate closely with Sales, Banquet, and other departments to ensure smooth handling of groups, tours, and corporate clients.
• Incident & Emergency Management: Lead the response to accidents or emergencies, ensuring proper security coordination and detailed logbook documentation.
• Quality Control: Regularly inspect lobby and operational areas for cleanliness, security, and adherence to company policies.
• Reporting: Prepare all required operational reports and keep senior management (FOM/EAM) informed of significant developments.

ADMINISTRATIVE & HR RESPONSIBILITIES

• Team Leadership: Conduct daily briefings, oversee staff training, and ensure all team members understand company standards.
• Manpower Management: Manage duty rosters, leave requests, overtime, and disciplinary actions to ensure optimal staffing levels.
• Process Improvement: Review and amend departmental systems and procedures to enhance efficiency.
• Communication: Facilitate effective two-way communication between guests, staff, and other department heads to meet all deadlines and goals.

• Uniform
  
• Duty Meals
• Insurance policy per current labor law.
• Accident Insurance 24/7
• Monthly service Charge
• Annual Health Check
• Participating job training, skill training by international hotel standards.
• Hotel's Activities
• Other benefits per Vietnam labor law.

• Education: College or Bachelor’s Degree.
• Languages: Proficient in English.
• Core Competencies: Strong leadership with the ability to identify and solve problems professionally.
• Excellent time management skills and the ability to meet deadlines.
• Effective two-way communication with guests, subordinates, and other department heads.