Experience Manager | Quản lý Bộ phận Trải nghiệm Khách hàng

• Oversee the daily operations of the Experience Department to ensure exceptional guest experiences and seamless service delivery.
• Lead, coach, and develop the Experience team, including staffing, training, scheduling, and performance management.
• Curate and deliver personalized experiences for VIP and special guests, ensuring high levels of satisfaction and attention to detail.
• Coordinate guest activities, excursions, and resort experiences, ensuring safety standards and service excellence are consistently met.
• Manage guest feedback and service recovery processes to achieve optimal guest satisfaction.
• Ensure compliance with Six Senses standards, LQA requirements, and sustainability initiatives.
• Collaborate closely with Front Office and other departments to ensure smooth operations and effective communication.
• Oversee departmental budgeting, inventory control, assets, and operational equipment maintenance, including bicycles, motorbikes, and boats.
• Monitor operational performance, prepare reports, and recommend improvements to enhance guest experience and efficiency.
• Support recruitment, onboarding, and talent development initiatives within the department.
• Respond to emergency situations in accordance with resort policies and procedures

• 100% salary in 2-month probation
• Social Insurance on 100% salary
• Annual Home leave ticket support
• Accommodation provided
• Uniforms and Laundry Service provided
• Relocation allowance to all positions provided
• 24/7 personal accident enrolled from starting date
• Duty Meals and Transportation provided
• Worldwide learning & Career Development with Six Senses & IHG

• A Bachelor's degree or diploma in Recreation, Hospitality, or a related field is required.
• At least five years of experience in water sports, hospitality, or recreational facilities.
• Excellent command over written and spoken English.
• Knowledge of water sports, safety procedures, and emergency rescue.
• First aid knowledge and skills.
• Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities.
• Familiar at creating reports, summaries and other documentation.
• Must participate and successfully complete training and educational programs made available to Six Senses Resorts & Spas.
• Proficiency in Microsoft Office applications.

If so, we’d love to hear from you! Please apply using one of the following methods:

• Submit your application via hoteljob.vn
• Email your CV to: careers-condao sixsensescondao.vn
• Contact us via phone: 0914 399 381 / 0914 399 384 (Zalo)

Please note: Only shortlisted candidates will be contacted.