Assistant Front Office Manager (AFOM)- URGENT HIRING

- Assume full responsibility for the efficient operation of the Front Office department to provide exceptional products and services within brand standards.

- Maintain thorough knowledge of hotel facilities, room types, locations, layouts, rates, package plans, credit policies, and reservation coding.

- Understand the hotel's policies on guaranteed reservations and no-shows.

- Track future room availability based on reservations and determine room rates using the resort's selling strategies.

- Oversee guest history and profile management with the Reservations Manager.

- Support the Front Office Manager, focusing on enhancing the room experience.

- Collaborate with Guest Services, Reservations, Housekeeping, and F&B to meet guest needs and ensure smooth guest arrivals.

- Enforce all set policies, procedures, and best practices rigorously.

- Ensure compliance with legal, financial, and safety requirements.

- Maintain documentation, reporting systems, security protocols, and operational standards to support successful hotel operations.

Professional working environment

Competitive salary (negotiable)

Service charge & additional allowances

Full benefits in accordance with company policy

Uniform provided

Career development opportunities

Bachelor’s degree in Hospitality or related field

Minimum 3 years of experience in a similar position (international hotel/resort preferred)

Strong knowledge of Front Office operations

Good leadership, communication, and problem-solving skills

Computer literate (PMS knowledge is an advantage)

Good command of English

Able to work under pressure

LangCo Bay Retreat  Lang Co, Hue, Vietnam

How to Apply

Email: hrm acòng langcobayretreat.com

Hotline, Zalo: 84 823 095 186/0931610567

Address: 495A Lac Long Quan Street, Lang Co Town, Phu Loc District, Hue