Rewards Club Representative (Receptionist & Customer Service)

Position Summary:

The Rewards Club Representative is responsible for delivering exceptional guest service and ensuring a memorable experience for all visitors. The role focuses on greeting guests, assisting with membership inquiries, promoting club events, and maintaining a welcoming atmosphere. Rewards Club Representative are crucial in fostering guest loyalty by providing personalized service and ensuring guests feel valued.

Key Responsibilities:

• Greet guests warmly upon arrival and ensure a welcoming atmosphere throughout their visit.
• Assist guests with inquiries about membership, promotions, and club services.
• Help guests with membership registration and ensure all information is accurately recorded in the system.
• Promote club events, loyalty programs, and special offers to guests, encouraging participation.
• Handle guest complaints or issues with professionalism and escalate them to the Senior Host or Assistant Host Manager when necessary.
• Maintain knowledge of all club promotions, events, and services to provide accurate information to guests.
• Build rapport with guests, particularly frequent visitors, to foster loyalty and repeat visits.
• Ensure the reception and guest service areas are clean, organized, and presentable.
• Assist in preparing and distributing promotional materials related to events and club services.
• Support the Senior Host and Assistant Host Manager in organizing and executing special events.
• Keep the membership database updated by registering new members and managing existing records.
• Respond to guest inquiries via phone, email, or in-person promptly and courteously.
• Coordinate with other departments to ensure seamless service delivery and guest satisfaction.
• Follow all company policies and procedures, particularly related to guest service and privacy.

Benefits:

• Experience in a customer service or hospitality role, with a focus on guest relations is a plus
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and team members.
• Proficiency in English; additional languages such as Mandarin, Cantonese, or Korean are an asset.
• Availability to work varied shifts, including nights, weekends, and holidays.
• A high school diploma is required; additional education in hospitality or related fields is a plus.
• Knowledge of hospitality management software and Microsoft Office Suite.

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