Front Office Attendant / Nhân viên Lễ tân

• Perform check-in and check-out procedures for guests in a warm and welcoming manner, ensuring a smooth and efficient experience.
• Actively assist guests with their needs, promptly addressing any inquiries or concerns in a helpful and informative way.
• Process room changes and cancellations with accuracy and professionalism, adhering to hotel policies and procedures.
• Comprehensively provide guests with information about the hotel's facilities, services, and amenities, exceeding their expectations.
• Maintain a positive and service-oriented attitude while handling guest requests and inquiries, demonstrating genuine concern and responsiveness.
• Continuously monitor and update guest check-in/out lists and relevant information, ensuring accuracy and efficient guest management.
• Promptly report any guest issues or complaints to management, escalating concerns effectively to ensure timely resolution.

Part 2: Fostering a Positive and Collaborative Work Environment

• Contribute to a positive and collaborative work environment by upholding professional conduct and teamwork principles.
• Adhere to all hotel policies and procedures, consistently maintaining high standards of service and professionalism.
• Contribute to maintaining a clean and organized lobby and work area, reflecting positively on the hotel's image and brand.
• Actively participate in staff training and development opportunities, continuously enhancing skills and knowledge.
• Perform other duties as assigned by management, demonstrating flexibility and commitment to the team's success.

• Friendly working environment, opportunities for career advancement
• Competitive salary 
• Monthly bonus according to KPIs 
• Meal and housing allowance provided for non-residents 
• Insurance as per labor law

• Effective communication in both Vietnamese & English, 3rd language is a plus
• Experience in hotel front office, retail sales, or similar positions is a plus 
• Good communication and guest-handling skills
• Able to multitask and be flexible
• Hardworking, honest, careful, enthusiastic, and a good team supporter
• Proficient in computer skills (including Google Worksuite tools) 

• Send a copy of your CV to this job posting or contact Ms. Karen (0869750368)