Bellboy

POSITION STATEMENT

A Bellman/Doorman with Hilton Hotels and Resorts keeps constant vigilance of activity on and around the hotel property and reports, with documentation, incidents with the intent of improving the safety and security of Guests, Team Members, and others

CORE COMPETENCIES / ROLES AND RESPONSIBILITIES

As a Bellman/Doorman, together with your direct Manager, you are responsible for your department to deliver an excellent guest experience and follow Hilton standards.

You are the first point of contact for dealing with any general management related inquiries that arise within the hotel. The position predominately involves face-to-face contact with Guests and represents Senior-level hotel management in their absence. It is also the Management contact point for any hotel operational issues that arise that cannot be resolved by the department. You will be responsible for performing the following tasks to the highest standards:

• Positively deal with and learn from customers’ complaints and comments with follow-up and feedback to the Bell Captain / Chief Concierge.

• Ensure that all guests are escorted to their rooms, hotel facilities and room features are explained, and luggage is delivered in a prompt manner.

• Make sure all customer requests and queries are responded to promptly and effectively, adhering to Hilton brand standards.

• Up to date with information and have detailed knowledge of facilities, attractions, places of interests, sights and activities in and around the hotel, imparting this knowledge to other team members.

• Ensure the hotel main door is well controlled, always actively open the door for guest to come in and out with a warm smile and give directions if needed.

• Input information into Opera regarding guests, ensuring accuracy, all details are completed, and that the information can be clearly understood by other team members

• Carry out any other reasonable duties and responsibilities as assigned.

- Competitive salary (Attractive salary)

- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance

- Get job-related professional training, opportunities for advancement

- Professional working environment with opportunities to learn and grow

• Positive attitude, and good communication skills
• Excellent attention to details
• A degree or diploma in Hotel Management or equivalent is an advantage
• Previous experience working in an luxury hotel environment
• Fluent in English
• Familiar with Property Management Systems; Opera system