Guest Relations Manager - Night

• Act as manager on duty on behalf of the hotel Senior Management, dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise during night shift.
• Direct and oversee all hotel operations during the night shift to ensure guests and employees’ safety.
• Oversee facility and equipment in the responsible areas to make sure they are in complete working order.
• Prepare reports; maintain required records and files.
• Brief all overnight staff of nightly activities, group and VIP arrivals as well as special requests and repeat guests.
• Check arrivals, departures and any special requests and carry out accordingly, meet & greet the guests upon arrival and ensure escort guests to the room.
• Maintain a close relationship with other departments and their leaders to promote feedback, cross training, and efficient operations.
• Hotel walk through with security whenever necessary. Report any suspicious persons, activities and/or hazardous conditions to the Security department and/or the Hotel Manager.
• Ensure all fire-life-safety procedures are followed
• Perform night audit duties
• Make sure you and the team are kept up to date new policies and procedures and training.
• Perform other duties assigned by your manager.

• Insurance
•  Allowances
•  Health checkup
•  Training & Development
•  Salary review
•  Annual Leave

• Two – four years’ experience working required.
• One year management experience required.
• One-year department experience preferred.
• Bachelor’s degree is required, or Higher Education is preferred.
• Microsoft Office knowledge required.
• Ability to communicate fluently in the primary language of the workplace both verbally and nonverbally.Fluent in English is encouraged.
• Professional appearance and grooming are required.
• Exceptional and professional communication skills, both oral and written.
• Organized, can multi-task, superior problem-solving skills, and detail oriented.
• Proven record in maintaining unfailing, high quality service levels in luxury hotel.
• Experience in training and empowering employees who are also held responsible and given consistent feedback.
• Able to foster the relationship with peers and assure teamwork is the prevailing way to do business.

- Nộp hồ sơ về cổng 3 của The Grand Ho Tram hoặc liên hệ Hotline: 0913 339 773 để biết thêm chi tiết

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For any job inquiry, please contact Recruitment Department:+84 254 378 8132

Hotline: 0913 339 773

Address: Phuoc Thuan, Xuyen Moc, Ba Ria - Vung Tau, Viet Nam