Reservation Trainee - Thực tập sinh Đặt Phòng

• Assist in handling and recording reservation requests via phone, email, and reservation systems.
• Receive and update reservation modifications such as extensions, early departures, etc.
• Support in monitoring and managing waitlist reservations and no-show bookings.
• Coordinate with the Front Office and Finance departments for reservations requiring credit approval.
• Update information on promotions, special offers, and pricing policies.
• Assist in tracking reservation status and reporting occupancy rates to supervisors.
• Participate in preparing reservation reports as required.
• Support other reservation-related tasks as assigned by the manager.

• During the internship period, Lotte Hotel Hanoi will provide the following basic support:
• Working hours: 8.5 hours/shift, 5.5 days/week according to the department’s schedule.
• Internship allowance: VND 1,900,000/month (paid at the end of each month via Viettel Money). Interns will receive this allowance under the following conditions:
• Full attendance according to the standard number of working days in the month. The standard number of working days is determined based on the calendar: from Monday to half-day Saturday each week (for operational shift positions); or from Monday to Friday each week (for administrative shift positions).
• Completion of online knowledge and skills tests sent by the HR Department with an average score above 50%.
• Meals: Provided according to working shifts at the hotel canteen.
• Uniforms: Hotel provides uniforms with daily laundry service.
• Training content: Training according to international 5-star hotel service standards.
• Internship certificate: Issued by Lotte Hotel Hanoi.
• Outstanding interns: Interns selected by the department for exceptional performance will receive a certificate of merit & an opportunity to experience hotel services (buffet lunch voucher for 2 people plus a bakery voucher, total value VND 2,000,000). A thank-you letter will also be sent to the school.
• Post-internship opportunities: Chance to become a full-time employee with full benefits according to the group’s policies & labor law, based on personal aspirations and job requirements.

- Good English in both communication & writing skills.

- Sound Microsoft office, software & device usage.

- Multi-tasking, hard-working and quick mindset & action.

- At least 3 months internship commitment.

Hoặc liên hệ Hotline: 024 ********

Note: By sending your CV, you agree to giving your consent to Lotte Hotel Hanoi's collection and use of your personal information for the purpose of recruitment process - the retention period can be up to 5 years after joining and leaving the company. Even if you are not hired this time, the Hotel can store your information for 1 year in the database for another job opportunity in the future.

Lưu ý: Bằng việc gửi CV, bạn đồng ý việc Khách sạn Lotte Hà Nội thu thập, lưu trữ và sử dụng thông tin cá nhân của bạn để tiến hành quy trình tuyển dụng - thời gian lưu trữ và sử dụng lên đến 5 năm sau khi gia nhập và rời công ty. Trong trường hợp không được tuyển dụng lần này, Khách sạn có thể lưu trữ hồ sơ của bạn trong thời gian 1 năm để xét tuyển cho cơ hội việc làm phù hợp khác trong tương lai.