Spa & Wellness Director - Park Hyatt Phu Quoc - Pre-opening stage

§ Prepares monthly reports on all management aspects, to include statistical analysis of participation and use of facilities, market appraisal and evaluation.

§ Drives the engagement of Guests within the Spa, Fitness and Wellbeing functions of the hotel – ensure meaning and long-lasting engagement are maintained

§ Upholds the brand integrity and ensures all employees provide a courteous and professional service at all times, building future business and impactful experiences

§ Handles guest and employee enquiries in a courteous and efficient manner, reporting feedback, and displays strong communication skills and leadership capabilities.

§ Maintains positive guest and colleague interactions with good working relationships.

§ Maximises employee productivity through the use of multi-skilling, multi-tasking, and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

§ Prepares budget forecasts and marketing plans in conjunction with the Director of Rooms for Spa, Fitness, and Wellbeing programming, providing data lead analytics at all points

§ Monitors all costs and recommends/institutes measures to control them in accordance with the annual budget.

§ Ensures that the Department's operational budget is in line and that all costs are strictly controlled.

§ Greets VIP guests and potential members personally as when necessary.

§ Attends function, promotions for and on behalf of the Spa as when necessary.

§ Ensures that the effective setup of services offered in the Spa is always available and carried out with the utmost efficiency and courtesy as per the set standards.

§ Maintains a high profile within the Spa by becoming involved with the activities, becoming a model of fitness and health.

§ Plans and programmes all Spa activities.

§ Maintains a close inspection of the state of repair of the building and equipment.

§ Continually educates and updates oneself on the various components of the Spa Operation, Maintenance, and Growth, and recommends to Management any new innovations and/or changes.

§ Takes active measures to assist in the promotion and public awareness of the Spa.

§ Ensures the smooth integration with all other hotel operating departments, ensuring that all employees have a thorough knowledge of the Spa facilities and services.

§ Ensures that the Spa facility and services are Market Leaders in all aspects of provision.

Pre-opening allowace/ Phụ cấp cho giai đoạn tiền mở cửa

Relocation allowance/ Hỗ trợ chi phí trợ cấp đi lại khi nhận việc

Annual home leave allowance/ Hỗ trợ chi phí trợ cấp thăm nhà hàng năm

Service charge allowance during pre-opening/ Hỗ trợ phụ cấp phí phục vụ trong giai đoạn tiền mở cửa

Staff accommodation/ được cung cấp nhà ở tại Nhà nhân viên

3 meals per day including days off…./ Cung cấp 3 bữa ăn mỗi ngày kể cả ngày nghỉ

15 annual leave/ 15 ngày phép năm

Social and Health insurance as per local law/ Bảo hiểm y tế và bảo hiểm xã hội theo luật lao động

Training and developing plan/ Chương trình đào tạo và phát triển

12 complimentary rooms at Hyatt properties around the world/ được trải nghiệm 12 đêm phòng miễn phí tại các khách sạn của tập đoàn Hyatt

3 years of experience in the same position

Pre-opening experience is preferable

Luxury background in resort and urban city

Excellent communication skills in both spoken and written English/ Vietnamese/ Korean