Service Runner

• Reports for work on time wearing a clean and tidy uniform and neatly groomed per standards.

• To participate in the daily briefing with Housekeeping Supervisor or Assistant Executive Housekeeper.

• To understand and strictly adhere to the rules and regulations established in the Employees Handbook.

• Have a good understanding of the hotel’s emergency procedures, hotel security, fire regulations and all health and safety legislation and ensure implementation of those related to housekeeping department.

• Handle equipment, tools, keys and supplies in proper way, kept in good working condition and regularly inspected, following instructions as directed.

• Report maintenance deficiencies and items in need of repair.

• Follow up hygiene procedure and report hazard issues if any.

• Carry out lost and found procedures.

• Manage master keys in his/her possession.

• Be environmentally aware.

• Grooming standards including uniform dress code, cleanliness and personal hygiene.

• Attend training and meetings when required.

• Carry out any other reasonable task set by the Hotel's Management.

• Clean rugs, carpets and upholstered furniture using a vacuum cleaner, carpet shampoo machine, sofa washing machine.

• Cleans rooms, hallways and restrooms.

• Wash walls and ceiling, move furniture’s and turn mattresses.

• Sweep, mop, scrub, wax and polish floor.

• Receive soiled linen from linen chutes and collect soiled linen for laundering.

• Pickup clean linen and top up the par stock of linen on each floor pantry.

• Refill the par stock of guest amenities and supplies on each floor pantry.

• Help the housekeeping attendant with the heavy lifting when deep cleaning guest rooms.

• Clean all public areas in the prescribed manner while following department standard operating procedures.

• Assist housekeeping attendant with placing bed boards, baby cribs, extra bed etc.

• Report Lost & Found articles, damage or merchandise problems to the housekeeping supervisors.

• Respond at all times in a friendly, helpful manner to guests and other colleagues.

• Carry out any tasks assigned by the supervisors as and when needed.

• Perform duties of housekeeping attendant when necessary.

• Deliver towels, cribs, cots and other items to the guest rooms on requests.

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.​

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.​

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests ​

True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay​

True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs​

True Responsiveness: providing guests with what they need and doing so in a timely and caring manner.

• You’ll might need to bend and kneel to complete some activities

• Literacy skills - reading, writing and basic maths skills

• Flexible attitude to shifts – you may need to work nights, weekends and/or holidays