Lễ Tân Tòa Nhà (The Metropole Thủ Thiêm)

Be responsible for providing welcome service to Owners, Tenants, Visitors; customer service

Responsibilities:

Meeting and greeting owners, tenants and visitors

Responding promptly and politely regarding all messages, requests, enquiries, complaints, deliveries etc. for owners, tenants and/or visitors

To be kept up to date on all information in regards to services and facilities both inside lobby the property as well as the surrounding area and actively communicate such information to the residents/ tenants

Monitoring and control of building access in cooperation with Security Department

Constant lobby cleanliness and order

Greet callers with a cheerful and pleasant voice within three rings

Answer directly or forward all external telephone calls according to company policies and procedures

Satisfy and where possible resolve all requirements, messages, requests, enquiries, complaints, deliveries, etc. of residents, tenants and visitors, in an efficient and courteous manner

Maintain up-to-date knowledge of all building so that guests will receive accurate and prompt information when requested

Respond to emergency situations calmly and effectively, according to company guidelines

Ensure to record specific details in the logbook for handovers

Be fully aware of the emergency procedure & the list of phone number to call

Maintain good working relationships and cooperation with all other departments

Inform relevant departments and management office about owners/ tenant’s requests, enquiries, complaints etc and follow up to ensure that these are resolved

Ensure that all furniture, decorative finishes and/ or equipment located within or immediately outside of the lobby, the reception area is kept in a tidy and working condition and where necessary, coordinate with the management office and other departments to ensure repairs, cleaning etc. are carried out in a timely manner

Limit visitors waiting in the Reception area to ensure that drivers, tradesmen, delivery personnel, friends of staff etc. are not permitted to remain in this area

Updating resident list, tenant list, including temporary guests etc

Any further tasks necessary for the smooth operations of the Building

• Holiday bonuses according to regulations: 1/1, 30/4, 2/9
• New Year's lucky money
• Annual health check-up
• PVI health care insurance package
• Participate in all types of social insurance
• Union regime (after 3 months to join): gifts on the following days: Birthday, 8/3, 20/10, 1/6, Mid-Autumn Festival, Lunar New Year, Wedding, etc.
• Uniforms provided (with depreciation)
• 12 Annual leaves/ year

• Working hours: 48 hours/week (8-hour shift), rotating 8-hour shift (6am-2pm; 2pm-10pm)
• Graduated from College/University in related majors
• Experience: building/hotel reception, customer service, customer service
• Good English communication
• Smiling, attentive, enthusiastic, friendly, sociable
• Flexible, proactive and willing to learn
• High sense of responsibility & customer care
• Good problem-solving skills and ability to withstand pressure
• Address: The Metropole Thủ Thiêm - Under Ba Son Bridge