Assistant Front Office Manager/ Trợ lý trưởng BP Tiền sảnh

Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absenceSpa Operations Management:

• Assists the Front Office Manager in all aspects of their duties​
• Assist Front Office Manager in execution of the management of staff ​

• Monitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognitionMonitor Front Office personnel to ensure guests receive prompt, cordial attention and personal recognitionGuest Relations:
• Monitor Front Office and particularly Guest Relations personnel, to ensure ICHG members, known repeat guests and other VIPs receive special attention and recognition​
• Control the availability of rooms, rooms types, accuracy of room count and rate categories​
• Maximize occupancy, revenue and average rate while maintaining high service standards​
• Liaise with Housekeeping Department to ensure room image is maintained and the “Room Ready on Arrival” policy is adhered to​
• Turn away guests if occupancies deem it necessary ensuring no good-will is lost​
• Liaise closely with Executive Housekeeper to ensure special guest needs, amenities and other room related requests are met​
• Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out​
• Know system recovery procedures​
• Interpret computer reports​
• Compile statistics for front office and provide reports relating to that area​
• Continually check the accuracy of room count​
• Approve upgrades and special amenities in absence of manager​
• Maintain inter-departmental relationships to ensure seamless customer service​
• Inspect frequently for cleanliness and orderliness, the lobby, reception and cashier’s desk and, on a random basis, VIP rooms prior to arrival​
• Assist in the preparation of efficient work schedule for Front Office Staff, arranging holidays and vacation, taking into consideration project occupancy and forecasts and any large group movements, especially those with early or late arrivals or departures​
• Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance and posture of departmental employees​
• Provide input for Front Office Departmental Meetings and deputizes in cases of absence​
• Promote Inter-hotel sales and in house facilities​
• Works with Superior and Human Resources on manpower planning and management needs​
• Works with Superior and Director of Finance in the preparation and management of the Department’s budget.​​

• Competitive salary and Pre-opening service charge
• At least 14 annual leave days/year
• Monthly Service charge
• 100 % salary and immediate Social Insurance enjoyment during probationary period 
• Accident Insurance (24/7) & Bao Viet Healthy Insurance enjoyment as per IHG policy
• 13th month salary 
• Birthday gifts and Internal Service Discount in accordance to IHG and resort's policy 
• Enjoys IHG's special offer for internal employee

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• ​Good writing skills​
• Must speak fluent English. Other languages preferred.​
• Proficient in the use of Microsoft Office and Front Office System​
• Problem solving, reasoning, motivating, organizational and training abilities​
• Strong Leadership skills in managing teams​
• Ability to manage complex relationships

• Bachelor’s degree in Hotel Administration, Business Administration or equivalent
• 2 years of guest service / hotel experience with one year in a management capacity, or an equivalent combination of education and experience. ​
• Type and level of experience required may vary slightly based on size and complexity of operation