F&B Host (Male) / Nhân viên phục vụ (nam)

Customer Service

• Ensures the delivery of brand promise and provides exceptional guest service at all times.

• Provides excellent service to internal customers in other departments as appropriate.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

• Establishes a rapport with guests maintaining good customer relationships.

Operational

• Ensures that minimum brand standards have been implemented.

• Embraces all Touches of Hyatt and the Food and Beverage Top 20.

• Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.

• Works closely with other Outlet employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

• Works in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”.

• Maintains par stocks of all equipment and guest supplies as required.

• Responsible for maintaining department assets, implementing all recording and management procedures for breakage as instructed.

• Seats, takes orders and serves food and beverage to guest according to the established sequence and procedures.

• Presents menu, answers enquiries and makes suggestions regarding food, beverage and service to restaurant guests.

• Clears and resets counters or tables at conclusion of each course.

• Fully conversant with all aspects of the Micros System.

• Computes bill and accepts payment

• Performs the function of cashier as required.

• Verifies cash received ensuring only genuine money been collected.

• Verifies all credit cards presented by guest before to validity of the card.

• Strictly adheres to all policies and procedures issued by the Finance with regard to cashiering and cash handling.

• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and up sell alternatives.

Personnel

• Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics.

- 5 working days/week, 44 hours/week

- 12 to 18 annual leaves per year with complimentary 12 nights stay at any Hyatt hotel in the world.

- 100% salary during training and probation period.

- Insurance will be followed Vietnam government laws.

- Having a tourism certificate.

- Minimum 1 year work experiences as Waiter or relevant.