[HCM] - Front Office Trainer

RESPONSIBILITIES:

1) Assist with Designing and Implementing Training Programs

• Develop and implement effective training programs
• Ensure staff members are equipped with necessary knowledge and skills
• Evaluate and continuously improve training programs
• Create professional and accessible training materials

2) Conduct On-the-Job Training for Front Office Department

• Provide hands-on training and coaching to the front office team
• Focus on both technical skills and soft skills
• Ensure excellent guest service delivery
• Monitor and support knowledge application in practice

3) Train Orientation Classes for Newcomers

• Lead orientation sessions for new employees
• Ensure they feel welcomed and comfortable
• Equip them with necessary skills during two-month probation
• Support integration into the new work environment

4) Travel to New Hotel Locations Across Vietnam

• Support new hotel openings at different locations
• Build and train front office teams from the ground up
• Ensure consistency in service quality
• Transmit brand culture and standards

• 13th-month salary.
• Annual Leave: 12 days.
• Employee discount.
• Provide budget for Laptop purchasing.
• Social insurance: in accordance with the Social Insurance Law and Premium Health insurance.
• Other allowance (Team bonding, birthday, marriage,...).
• Annual Performance Review.
• Working in a dynamic and professional environment

REQUIREMENTS:

• At least 1 year of experience in the Front office department within the hotel industry
• Fluent in English, both written and spoken
• Willingness to travel to different locations across Vietnam
• Proficiency in Microsoft Office
• Strong communication and interpersonal skills
• A proactive, positive attitude with a focus on growth and continuous improvement

• 1 Sơ yếu Lý lịch (Công chứng 6 tháng gần nhất)
• 1 CMND hoặc CCCD (Công chứng 6 tháng gần nhất)
• 1 Bằng cấp liên quan (nếu có)
• 1 Giấy khám sức khỏe (6 tháng gần nhất)
• 1 Hình 3*4 (mới nhất)