Assistant Front Office Manager - Trợ lý TBP Tiền Sảnh

The Assistant Front Office Manager supports the Front Office Manager in overseeing the day-to-day operations of the Front Office, ensuring exceptional guest service, smooth check-in/check-out procedures, and effective team management. The Assistant Front Office Manager plays a key role in maintaining guest satisfaction, upholding brand standards, and leading the team in delivering a seamless and memorable guest experience.

Responsibilities:

• Supervise Front Office team members, including reception, transportation, boutique, and guest services.
• Assist in the recruitment, training, and performance evaluation of Front Office employees.
• Ensure seamless and efficient check-in and check-out processes.
• Address guest concerns and complaints promptly and professionally, ensuring complete guest satisfaction.
• Monitor room inventory and coordinate with Housekeeping and Reservations to maximize occupancy and room assignment efficiency.
• Support the Front Office Manager in developing and implementing operational policies, procedures, and service standards.
• Maintain an active presence in the lobby to engage with guests and uphold service excellence.
• Oversee daily financial transactions including cash handling, billing, and shift audits.
• Keep the team informed of current promotions, procedures, and service protocols.
• Lead regular department briefings and training sessions to ensure continuous development and alignment with service standards.

Benefits:

• Shuttle service for Employee in Phan Rang.
• Accommodation provided for non-local employee (including 3 meals per day).
• Laundry service available.
• Insurance in accordance with government regulations.
• Performance bonus after 2 months of employment.
• Guaranteed minimum service charge of 5,500,000 VND/month.
• Health insurance coverage for the employee and their family after 6 months of service.
• Complimentary stay benefits at Aman properties worldwide.
• Training and development opportunities with Aman.
• 13th-month salary and additional bonuses.

Qualifications:

• Diploma or degree in Hospitality Management or a related field.
• Minimum 2–3 years of experience in an Assistant Front Office Manager.
• Excellent communication and interpersonal skills.
• Strong leadership qualities and effective problem-solving abilities.
• Proficient in hotel management systems (e.g., Opera, PMS).
• Flexible with working hours, including shifts, weekends, and holidays.

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