Guest Experience Agent - Hindi Speaking/ Nhân Viên Chất Lượng Phục Vụ Khách Hàng - Tiếng Hindi

 Greet, meet, escort guests and offer general information. Oversee the Lobby area, be present and pro-actively approach guests, especially if they have difficulties with communication (language barrier).

 Accommodate the requests and needs of all guests. The Guest Experience Agent is required to greet and help check-in guests, make recommendations, advise and upsell rooms and related services, assist in checking-out and farewell guests, especially Korean-speakers, VIP guests and Radisson Rewards members.

 GEA is required to conduct their duties in a courteous and efficient manner, in accordance with the Resort’s policies and procedures, ensuring that a high level of service is maintained at all times.

 On the day of arrival, ensure all special requests are followed up (special room decorations, extra bed etc.)

 Check transportation arrangements of arriving guests, especially VIPs, ensure the rooms are ready upon guest arrival and stand by to welcome.

 Follow up with guests’ pre-arrival communication, via emails or phone calls, make sure queries are answered, and required arrangements are made.

 Welcome guests during check-in and give a fond farewell upon checkout. Help other team members communicate with Korean-speaking guests.

 Ensure that all check-in and check-out procedures are handled smoothly without unnecessary delays.

 Have up-to-date information on daily room occupancy, arrivals and departures.

 Provide hands on support to Front Desk and Concierge teams, including translation to and from Korean.

 Communicate product knowledge and company philosophy to visitors and guests.

 Keep abreast with Resort’s product knowledge, daily activities, functions and special events, motivating guests to utilise the facilities and services.

 Maintain regular contacts with guests. Obtain guest feedback. In an event of a complaint, take immediate actions to come up with solutions.

 Maintain guest folios in the manner instructed and enter useful information about guest preferences and background.

 Record daily activities and complaints and inform the respective department heads.

 Prepare and coordinate the distribution of guest amenities, welcome letters and special set-ups for VIPs.

 Inspect VIP rooms and make sure amenities are in good order prior to guests’ arrival.

 Escort VIP guests to their allocated rooms and introduce facilities and room features.

 Invite guest to join Radisson Rewards and introduce the benefits.

 Perform basic cashier activities as and when required.

 Help ensure security of cash drawer and accuracy with personal cashiering, when working at the Front Desk area.

 Communicate effectively with Guest Service & Concierge on guest needs and schedules.

 Ensure work area is kept neat and tidy.

 Possess sound knowledge of Food & Beverage offerings and tasks to be able to assist with guests’ encounters, when necessary

 Maintain informative handover to the GSA and other GE team members, ensuring that all relevant information is passed on clearly.

- International and ideal working environment & professional training managed by Radisson Hotel Group

- Fully equipped accommodation

- Very competitive allowances for transportation, meals and accommodation if not staying in staff house

- Medical care 24/7 besides of Insurance by law

- Transportation allowances provided for on-boarding and home visit.

Discuss in interview

Ứng viên quan tâm vui lòng gửi CV về Hoteljob hoặc về email: recruitment.phuquoc.blu(a còng)radisson.com

Radisson Blu Resort Phu Quoc

Bai Dai Area, Ganh Dau, Phu Quoc, Kien Giang.