Executive Housekeeper

POSITION STATEMENT:

Ensures the smooth and efficient flow of operations in the Housekeeping department and Laundry achieving maximum Guest satisfaction and adhering to standards of service required by the Hotel. Responsible for maintaining the cleanliness, orderliness and good ambiance of the Hotel guestrooms, public areas and property grounds.

CORE COMPETENCIES / ROLES AND RESPONSIBILITIES:

As an Executive Housekeeper, you are responsible for managing Housekeeping department to deliver an excellent guest experience and follow Hilton standards.You will be responsible for performing the following tasks to the highest standards:• Manage hotel sales plans to ensure they accurately interpret and support the objectives of the business and use these plans to focus the sales efforts for all market segments;

• Have a good understanding and ensure the team understanding of the Hotel’s emergency procedures, Hotel security, fire regulations and all health and safety legislation and ensure implementation of those related to your department;

• Develop the department procedures and standards; ensure the implementation all department procedures and standards.

• Oversee the entire Department operation to maintain high standards.

• To maintain high visibility with Team member and guests;

• Recruit, manage, train and develop the team member in the department;

• Manage Team Members performance issues in compliance with company policies and procedures;• Manage master keys in his/her possession

• Be environmentally aware- Actively participates in energy saving and recycling initiatives, and ensures all Housekeeping team members follow the same

• Inspects entire Hotel & all premises, to ensure all areas are kept clean and in a good condition

• Spot-checks vacant and occupied Guest rooms as well as all VIP requirements

• Ensures that par stocks of operating supplies and equipment meet the standard procedures of Housekeeping

• Ensures that all department uniforms are kept in good condition and makes suggestions/recommendations for new and updated uniforms as required

• Monitors Guest questionnaires and CRM results to identify shortfalls and remedy service issues

• Implements strategies aimed at cost minimization, productivity maximization without reduction in quality and standards

• Monitors the monthly P&L and makes recommendations to control expenditure

• Determines the operational requirement of Housekeeping department and coordinates with the Purchasing department for the procurement of said items.

• Coordinators periodic inventory of Housekeeping items and supplies, keeps track of losses and breakdown of equipment

• Maintains par stock requirements, initiates requisition as needed

• Coordinates closely with front office on room status and room bookings as well as changes in room assignments and reservations;

• Coordinates with the Engineering department on matters requiring repair or trouble shooting of equipment and facilities.

• Carry out any other reasonable task set by the Hotel's Management

- Fully paid insurance regimes: social insurance, health insurance, unemployment insurance, health insurance

- Get job-related professional training, opportunities for advancement

- Professional working environment with opportunities to learn and grow

• 4 -6 years of related experience in the hotel industry with 2 years of management or supervisory experience

• Knowledge of departmental and hotel operations

• A passion for being on a winning team

• Ability to supervise, develop and guide a team of different positions.

• Excellent leadership, interpersonal and communication skills

• Strong organizational, planning and analytic skills