Kho tài liệu 
Chuyên trang đào tạo 
Việc làm thêm
Concierge Agent/ Nhân viên Hỗ trợ Khách hàng
- Hạn nộp: 31/07/2025
- Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển Thông tin cơ bản
Mô tả công việc
- Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers.
- Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
- Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications.
- Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets.
- Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
- Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees.
- Comply with quality assurance expectations and standards.
- Perform other reasonable job duties as requested by Supervisors.
Quyền lợi được hưởng
- 1.5 days off per week | 1.5 ngày nghỉ mỗi tuần
- Uniforms and duty meals are provided | Được cung cấp đồng phục & bữa ăn ca
- Full salary & insurance contribution during probation (following labor law) | Được hưởng nguyên lương & tham gia bảo hiểm trong suốt thời gian thử việc (theo luật lao động)
- Service charge allowance during pre-opening period | Trợ cấp phí phục vụ trong giai đoạn tiền khai trương
- Accommodation is provided for non-local associates | Hỗ trợ nhà ở cho nhân viên ở xa
- Training and learning in Marriott International | Học hỏi và đào tạo chuyên môn tại Tập đoàn Marriott International
- Opportunity to grow career at the most luxurious 5-star hotel group in the world | Cơ hội phát triển nghề nghiệp tại tập đoàn khách sạn lớn nhất thế giới
Yêu cầu công việc
- High school diploma or GED
- Relevant experience in the same position at 5-star international hotel chain
- Good command of English
- Second foreign language is a plus
Yêu cầu hồ sơ
- For interested applicant, please send your potential CV with subject: [Department] - [Position] - [Full name] to hoteljob.vn
- For further information, please contact Human Resources Department: 0931 288 181 (Ms. Hana)
Nộp hồ sơ ứng tuyển
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Lô D4C, Khu du lịch bán đảo Cam Ranh, Cam Hải Đông, Cam Lâm, Khánh Hòa-
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JW Marriott Cam Ranh Bay Resort & Spa comprises of 223 rooms and villas with seaview and 360 meter of beach front. The resort offers 7 restaurants and bars, 1 grand ballroom and 3 meeting spaces at a total event space of 880 SQM. Facilities include 2 main pools, 2 children pools, winding river, kids club, teenagers club, fitness center and spa with 8 treatment rooms and reflexology zones. The Resort is located approximately a 15-minute drive from Cam Ranh International Airport, and a 40-minute drive to the Nha Trang city center, the capital of Khanh Hoa Province. The Resort is projected to open in Q3, 2025.
Quy mô: 
Lô D4C, Khu du lịch bán đảo Cam Ranh, Cam Hải Đông, Cam Lâm, Khánh Hòa
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