Front Office Supervisor/ Giám sát Lễ tân

Đã tuyển xong
Mức lương: Thỏa thuận

Thông tin cơ bản

Số lượng
1

Nơi làm việc
Huyện Cam Lâm - Khánh Hòa

Giờ làm việc
Làm theo ca

Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch

Ngành nghề
Tiền sảnh Lễ tân

Vị trí
Trưởng ca/ Giám sát

Cập nhật
14/03/2026 18:28

Mô tả công việc

Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
Set up accurate accounts for each guest according to their requirements.
Enter Marriott Rewards information.
Ensure rates match market codes, document exceptions.
Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists.
Complete cashier and closing reports.
Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary.
Follow up to ensure requests have been met.
Process all payment types, vouchers, paid-outs, and charges.
Balance and drop receipts.
Count and secure bank at beginning and end of shift.
Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Ensure adherence to quality standards.
Enter and locate information using computers/POS systems.
Perform other reasonable job duties as requested by Supervisors.

Quyền lợi được hưởng

1.5 days off per week | 1.5 ngày nghỉ mỗi tuần
Uniforms and duty meals are provided | Được cung cấp đồng phục & bữa ăn ca
Full salary & insurance contribution during probation (following labor law) | Được hưởng nguyên lương & tham gia bảo hiểm trong suốt thời gian thử việc (theo luật lao động)
Service charge allowance during pre-opening period | Trợ cấp phí phục vụ trong giai đoạn tiền khai trương
Accommodation is provided for non-local associates | Hỗ trợ nhà ở cho nhân viên ở xa
Training and learning in Marriott International | Học hỏi và đào tạo chuyên môn tại Tập đoàn Marriott International
Opportunity to grow career at the most luxurious 5-star hotel group in the world | Cơ hội phát triển nghề nghiệp tại tập đoàn khách sạn lớn nhất thế giới

Yêu cầu công việc

High school diploma or GED
Relevant experience in the same position at 5-star international hotel chain
Good command of English
Second foreign language is a plus

Yêu cầu hồ sơ

For interested applicant, please send your potential CV with subject: [Department] - [Position] - [Full name] to hoteljob.vn
For further information, please contact Human Resources Department: +84.258.399.5999

ĐÁNH GIÁ

5.0

TỐT

5 ĐÁNH GIÁ

Chính sách nhận xét

Môi trường làm việc5/10

Chế độ đãi ngộ5/10

Địa điểm làm việc5/10

Bình luận (5)
Đánh giá (5)

Đánh giá ẩn danh

Môi trường làm việc

Chế độ đãi ngộ

Địa điểm làm việc

Sắp xếp đánh giá:

JW Marriott Cam Ranh Bay Resort & Spa

Theo dõi

Chat

Quy mô:
Lô D4C, Khu du lịch bán đảo Cam Ranh, Cam Hải Đông, Cam Lâm, Khánh Hòa
JW Marriott Cam Ranh Bay Resort & Spa comprises of 223 rooms and villas with seaview and 360 meter of beach front. The resort offers 7 restaurants and bars, 1 grand ballroom and 3 meeting spaces at a total event space of 880 SQM. Facilities include 2 main pools, 2 children pools, winding river, kids club, teenagers club, fitness center and spa with 8 treatment rooms and reflexology zones. The Resort is located approximately a 15-minute drive from Cam Ranh International Airport, and a 40-minute drive to the Nha Trang city center, the capital of Khanh Hoa Province. The Resort is projected to open in Q3, 2025.