Senior Associate, Tenant Experience (Chinese speaking) | Chuyên viên chăm sóc trải nghiệm khách hàng nói tiếng Hoa

• Manage the tenant onboarding and licensing process, ensuring efficient and timely execution. Guide them through all regulatory and administrative requirements in preparation, application and achievement of necessary approvals and permits.

• Build up and maintain solid relationships with tenants as well as local government authorities.

2. Tenant Fit-Out

• Coordinate with internal departments to provide guidance, technical advice and support to tenant’s fit-out and renovation process.

• Ensure tenant fit-out adhere to the guidelines and safety standards.

• Monitor the progress of tenant’s fit-out projects and address their issues or concerns in a timely manner.

3. Tenant Operation and Engagement

• Address tenants’ enquiries and requests in a timely manner in accordance with local regulations, organizational policies and service standards.

• Organize regular tenant engagement activities, such as networking events, training workshops, etc.

• Coordinate with the finance team and tenant to monitor and rand ensure timely rent payments and fee collections.

• Maintain updated knowledge of relevant renting legislation.

• Liaise and engage tenants on opportunities for expansion and contract renewal.

• Collect and analyze tenant feedback, identify areas for improvement, and propose solutions.

4. Stakeholder Collaboration

• Collaborate with various internal departments to handle relevant issues related to tenants.

• Communicate with appropriate authorities for pertinent issues involving tenants and building relationships.

5. Administrative Functions

• Regularly monitor and analyze tenant data, issues and other relevant documentation.

• Compile comprehensive reports and provide recommendations to the management team for continuous improvement and support sustainability initiatives.

• Oversee the daily operations of the management office (ISC) ensuring efficient administrative processes and procedures.

13th month salary, variable bonus, festive bonus

Annual teambuilding trip, year end party

International working environment and career opportunities

• Based in Quang Ninh and willing to travel among company’s projects.

• Experienced with corporate clients in industrial is a competitive advantage.

• Exceptional interpersonal skills. Positive and professional demeanor.

• Ability to prioritize and multi-task to meet deadlines in a fast-paced working environment.

• Demonstrated ability to work as a team.

• Willingness to learn and adapt in a dynamic business environment.

• Technically savvy and able to learn company-specific programs and software.

• Bachelor/ Master’s degree in Business Administration or Economics equivalent.