Housekeeping Manager/ Trưởng BP Buồng phòng

As a Housekeeping Manager, you’ll keep all aspects of housekeeping, public area cleaning and laundry running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.

Your day-to-day

People

Direct daily activities, plan and assign work ensuring you always have the right staffing numbers

Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance

Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties

May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

Financial

Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability

Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members

Responsible Business

Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)

Reunite items with owners - and log any lost and found property

Perform other duties as assigned. May also serve as manager on duty

Guest Experience

Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests

Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction

Carry out special requests from guests, VIPs, repeat visitors and club members

Help guests with their questions and complaints to achieve complete guest satisfaction

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us

WHAT WE NEED FROM YOU?

Required Skills:

Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

Good writing skills

Proficient in the use of Microsoft Office

Problem solving, motivating, organizational and training abilities

Strong Leadership skills in managing teams

Must be fluent in local language and other languages preferred

Qualification:

Diploma in Hotel Administration, Hotel Management or equivalent

Experience:

4 years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred.