FRONT OFFICE MANAGER

GENERAL MISSION

• Behaves and acts in an exemplary fashion, embodying the brand mindset
• Ensures that guests' stay at the hotel runs smoothly, helping to provide guest satisfaction at all times thanks to his/her thorough knowledge of the hotel
• Ensures the respect of procedures and hygiene and safety standards
• Manages and motivates front office teams in line with the brand's recommended behavioral guidelines, in order to provide personalized high quality guest services
• Manages headcount and organization for optimum efficiency in compliance with legislation
• Helps the department meet its targets
• Helps increase hotel revenue through his/her sales efforts
• Is regularly available in the hotel lobby and reception
• Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty
• Anticipates guests' needs and takes them into consideration
• Handles any guest complaints that are not settled directly by members of the team

• ADMINISTRATIVE RESPONSIBILITIES
• Ensures that invoicing and cash operations procedures are respected
• Updates dashboard charts (revenue, occupancy rates, average room rate, activity forecasts, headcount planning, etc)
• Draws up the annual budget for the department, analyses result and implements any corrective actions required
• Manages the department's headcount for optimum efficiency
• Makes sure that norms, standards and indicators are properly implemented and carries out regular checks. Suggests improvements if necessary
• Trains the team to use the appropriate sales pitches and supervises implementation

• Competitive salary, commensurate with qualifications and experience.
• Monthly service charge bonus based on the hotel's business performance.
• Holiday and Tet (Lunar New Year) bonuses, along with other bonuses as per company policy.
• Full participation in statutory insurance schemes (Social Insurance, Health Insurance, Unemployment Insurance) in accordance with the law.
• Meal allowance during working shifts, as well as provided uniforms and necessary equipment.
• Annual leave and public holidays as regulated, with flexible arrangements to suit the nature of hotel operations.
• Opportunities for training and professional development, including both internal and external training programs.
• A professional and dynamic working environment with many opportunities for career advancement.

• Bachelor’s degree in hospitality management, Tourism Management, or a related field.
• At least 3–5 years of experience in a front office managerial position or equivalent role at a 4- or 5-star hotel.
• Good English communication skills (additional foreign languages are a plus).
• Strong leadership, management, and staff training skills.
• Excellent problem-solving and decision-making abilities.
• In-depth understanding of international hotel service standards.
• Proficient in hotel management software (Opera PMS) and office computer skills.

• Good appearance and professional demeanor.
• High sense of responsibility and ability to work under pressure.
• Flexible working hours (willing to work on weekends and holidays).

• Application letter.
• Curriculum vitae (CV) with photo, clearly stating educational background and work experience.
• Copies of relevant degrees and certificates.
• Copy of ID card/citizen identification or passport.
• Health certificate (issued within the last 6 months).
• Police clearance certificate or criminal record (if available).
• ID photos (3x4 cm or 4x6 cm) as required by the hotel.
• Other documents as requested by the hotel or in accordance with legal regulations