Housekeeping Manager (Quản lý Buồng phòng)

- Delegate to and supervise all Managerial staff within the Department and assist them in preparing work schedules.

- Conform to and enforce policies and procedures & rules and regulations in order to achieve the highest levels of uniformity and guest service.

- Performs special duties as required by Executive Assistant Manager.

TECHNICAL RESPONSIBILITIES:

- Responsible for the cost-effective rostering of all staff in the Housekeeping Department and Public Area cleaning.

- The main objective of the Housekeeper in rostering, is to keep wages to a minimum whilst ensuring the highest possible level of service to the guests of the Hotel and highest level of productivity.

- Prepare weekly staffing schedules, monitoring staff attendance and assist in planning work schedules.

- Prepare various monthly reports as required by the Executive Assistant Manager.

- Conduct regular operational meetings to review, monitor, adjust and upgrade the performance of the Department as a whole, explaining new directions and policies and procedures at the same time.

- Prepare the annual capital and operating budgets for the Department in conjunction with the Executive Assistant Managerand ensure departmental expenditure is kept within budget by presenting the P & L for the Department to the Executive Assistant Manager on a monthly basis.

- Responsible to ensure that all staff under her jurisdiction are at all times immaculately groomed, e.g

- Correct and complete uniform, personal hygiene, i.e., hair, make-up etc

COMMERCIAL RESPONSIBILITES:

- To handle and resolve all guest queries and complaints in an efficient manner and to establish an amicable relationship with all clients, customers and guests of the hotel.

- Through close supervision recommend improvements and changes to the operation of the Department,

- Especially concerning creating better services standards, increasing revenue and reducing costs.

- Responsible to ensure that all stock/linen levels and usage are effectively and cost efficiently controlled.

HUMAN RESOURCE RESPONSIBILITIES:

- Plans and organizes regular Departmental training for all staff, especially new staff, paying particular attention to courtesy, efficiency, service standards, grooming, diplomacy and actual job knowledge.

- Identify and develop leadership qualities among subordinates in order to guide them towards the path of Hotel Career and additionally provide the Hotel with a source for future management.

- Have a good relationship with all colleagues.

- Be understanding, supportive, encouraging and helpful to all.

RELATIONS:

- Reports directly to the Executive Assistant Manager & General Manager

- Work closely with other Departments of the hotel and attend regular meetings on a periodical basis.

- Participate in providing and receiving constructive criticism with regards to the Department and the Hotel as a whole, in order to improve efficiency, productivity and guest service.

PEPLACEMENT AND TEMPORARY MISSION:

- Perform other related duties and special projects as required by Executive Assistant Manager & General Managerboth within and outside the Hotel.

- 13 leave days

- Attractive salary & benefits

- Insurance

- Bonus

- Professional development and career advancement opportunities,etc

- Diploma in Hotel Administration, Hotel Management or equivalent Experience: minimum 2 years in same position, housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience.

- Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

- Proficient in the use of Microsoft Office, Opera System 

- Problem solving, motivating, organizational and training abilities

- Strong Leadership skills in managing teams

- Good English skills