Reservation Assistant

1. Reservations duties:

• Receive and handle room reservation requests via phone, email, and website.
• Consult guests on room types, additional services, and promotions to optimize sales.
• Provide accurate and complete information about services, rates, and booking policies to guests.
• Check room availability and propose suitable options based on guest needs.
• Enter and update reservation details into the PMS system promptly and accurately.
• Send booking confirmations to guests and ensure all details meet their requirements.
• Coordinate with Housekeeping, Security, or another department to fulfill special guest requests.
• Monitor daily reservation status and report special cases to the management.
• Handle cancellations and modifications in accordance with resort policies.
• Assist in resolving any inquiries or complaints related to reservations.
• Keep updated with resort products, services, and room rates to provide accurate advice.
• Make other relevant booking reports.

2. Additional Duties:

• Assist in handling complaints and disputes with discretion and professionalism.
• Monitor service quality and propose improvements to elevate the owner experience.
• Other duties assigned by the General Manager or Hospitality Manager.

• Competitive salary based on capability.
• Meal allowance and accommodation support (if needed).
• Professional working environment with long-term career opportunity.
• Training and development of soft skills and high-end service knowledge.
• Full social insurance, health insurance, and unemployment insurance according to regulations.

• Education: College or Bachelor’s degree in Hospitality, Business Administration, Communications, or related fields.
• Experience: Minimum 2-3 years in hospitality, reception, or customer service, preferably in a luxury resort or villa management context.
• Languages: Fluent in Vietnamese and English (spoken and written).

Skills:

• Excellent interpersonal and communication skills.
• Strong organizational and problem-solving abilities.
• High attention to detail and discretion in handling confidential matters.
• Proficiency in MS Office (Word, Excel, Outlook, PowerPoint).
• Ability to multitask and work under pressure in a dynamic environment.

Personal Attributes:

• Friendly, patient, and service-oriented.
• Professional appearance and demeanor.
• Team player with a proactive attitude.

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Địa chỉ: Sanctuary Resort Hồ Tràm - Ấp Hồ Tràm, Xã Hồ Tràm, Thành phố Hồ Chí Minh

Phone number: Ms.Trang (039 435 1009 - Zalo)