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Reservations Supervisor (Ho Chi Minh Based) | Giám sát Đặt phòng

  • Hạn nộp: 31/07/2025
  • Mức lương: Thỏa thuận

Thông tin cơ bản

Mô tả công việc

  • Supervise local and international reservations; ensure accurate and timely processing.
  • Respond to all reservation inquiries within 24 hours.
  • Manage room allocations, special requests, and discount applications.
  • Ensure accurate data entry and updates in the reservation system.
  • Handle overbooking situations and coordinate with relevant teams.
  • Review and improve reservation procedures regularly.
  • Contact guests or agents to clarify booking discrepancies before arrival.
  • Prepare and submit reservation reports and statistics as required.
  • Strictly follow departmental SOPs and LQA standards.
  • Train, support, and evaluate team members; report progress to management.
  • Resolve guest complaints promptly and professionally.
  • Maintain high grooming and hygiene standards.
  • Attend meetings, training sessions, and comply with safety protocols.
  • Promote team spirit and contribute to service improvement.
  • Perform any additional duties as assigned by management.

Quyền lợi được hưởng

  • 100% salary in 2-month probation
  • Social Insurance on 100% salary
  • 24/7 personal accident enrolled from starting date
  • Duty Meals provided
  • 2,400,000 VND monthly allowance
  • Worldwide learning & Career Development with Six Senses & IHG

Yêu cầu công việc

  • Minimum 2 years of experience in Reservations or Front Office, with at least 1 year in a supervisory role.
  • Strong knowledge of hotel reservation systems and PMS (e.g., Opera, Protel, etc.).
  • Excellent verbal and written communication in English; additional languages are a plus.
  • Proven ability to lead and motivate a team in a fast-paced environment.
  • Detail-oriented, organized, and capable of multitasking effectively.
  • Good understanding of revenue management principles and OTA platforms.
  • Passionate about guest service, wellness, and sustainability values.
  • Strong problem-solving skills with a proactive, guest-focused approach.
  • Flexible with work hours, including weekends and holidays.
  • Proficient in Microsoft Office (Excel, Outlook, Word).

Yêu cầu hồ sơ

Are you someone out of the ordinary?
If so, we’d love to hear from you! Please apply using one of the following methods:

Submit your application via hoteljob.vn

Email your CV to: careers-condao sixsensescondao.vn

Contact us via phone: 0914 399 381 / 0914 399 384 (Zalo)

Please note: Only shortlisted candidates will be contacted.

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ĐÁNH GIÁ

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Sắp xếp đánh giá:

  • Quy mô:
  • Bãi Đất Dốc, Huyện Côn Đảo, Tỉnh Bà Rịa - Vũng Tàu
  • https://www.sixsensescondao.com
  • The spectacular Con Dao archipelago of islands is located to the south-east of Vietnam. The largest and most beautiful, Con Dao Island, hosts the Six Senses Con Dao along a one-kilometre, white sand beach surrounded by dramatic mountain landscapes. The remote setting and preserved natural landscape provides an extraordinary sense of seclusion, creating an ideal place to escape, relax and live close to the natural elements. Designed to offer individual style along with a strong sense of community, Six Senses Con Dao redefines experiences for hosts and guests! Located on the picturesque island of Con Dao, off South East Vietnam.

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