[Hilton] Restaurant Reservation Executive | La Festa Phu Quoc

A. Key Responsibilities:

• Managing Reservations: Handling reservation requests via phone, email, or online platforms.
• Customer Service: Providing excellent service by answering questions, offering information about the restaurant offerings, and addressing guest needs.
• Data Management: Maintaining accurate and up-to-date reservation records in the system.
• Optimizing Table Availability: Strategically allocating tables to maximize seating capacity and ensure efficient service.
• Communication: Interacting with guests, restaurant staff, and other departments to coordinate reservations and address any issues.
• Problem Solving: Addressing any issues related to reservations, such as cancellations, modifications, or
• special requests.

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Access all functions of the computer system.
• Maintain complete knowledge of:
• Seat numbers, venue room capacity, hours of operation and availability.
• Any special events, or promotions happening in the different venues/restaurants.
• Set up work station with necessary supplies and resource materials.
• Process all food and beverage reservation requests, changes and cancellations received by phone, fax, telex, mail, internally and through corporate reservations center or travel agencies.
• Ascertain callers' needs through open-ended questions.
• Document in reservations any special information or occasion such as birthdays, anniversaries, etc.
• Obtain all designated information to book a reservation.
• Accommodate special requests and designate such in system.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Verify availability. Suggest alternate dates for sold-out dates.
• Explain guarantee and cancellation policies to callers; assign confirmation/cancellation numbers and relay such to caller.
• Verify all reservation information with caller to ensure accuracy.
• Input correct information into proper fields to inform other departments of pertinent information (i.e., flags, comments, guest message).
• Document all information for manual reservations on designated form.
• Input all manual reservations into the system.
• Create individual files and group masters with designated information for each reservation or group dinning reservations.
• Input group lists.
• Review group resumes and convey all pertinent information in the system to appropriate personnel.
• Monitor and maintain wait lists daily.
• Process requests for mailing brochures, correspondence and package information.
• Compile and maintain information for daily/weekly/monthly reports.
• Review status of assignments and any follow-up action with on-coming team member.
• Ad hoc tasks assigned by the management not limited to the above

Benefits:

• Competitive salary
• Insurance as labor law (apply from starting date)
• Heath Care Insurance (24/7)
• 12 Annual Leaves
• Working hours: 9 hours/ day, 1 hour break/day, 2 days off per week
• Relocation, home leave ticket, repatriation allowances
• Service Charge
• Accommodation, uniform, transportation, 3 meals/day
• Other benefits

• Communication: Excellent verbal and written communication skills to interact with guests and colleagues.
• Customer Service: Strong customer service skills with a focus on guest satisfaction.
• Organization: Ability to manage multiple tasks, prioritize, and maintain accurate records.
• Problem-solving: Ability to identify and resolve issues related to reservations.
• Attention to Detail: Ensuring accuracy in data entry and reservation management.
• Computer Proficiency: Experience with reservation systems and other relevant software.
• Knowledge of Restaurant Operations: Understanding of restaurant procedures and operations.

• Apply to via Hoteljob
• Tel: 0329 590 055