Instant Service Supervisor

• To report to work within the requested time prior to commencement of duty, well groomed and to the uniform standard.

• To promote a helpful and professional image to all guests and to give full co-operation to any customers requiring assistance with prompt, caring and helpful attitude.

• To assist the Front Office Manager in training and coaching to ensure consistent delivery of product and service standards.

• To assist the Front Office Manager in maintaining regular and effective communication both to the Reception team and the relevant other department in the absence of the Front Office Manager.

• To ensure that the Instant Serive team answers all the telephone calls in an efficient and professional manner according to department procedures.

• To ensure that all the wake up calls are handles on time , in an efficient, professional and friendly manner

• To maintain a professional relationship with the local telephone company to ensure efficient provision of telephone services.

• To ensure that all equipment is in working order at all times, and to follow up faults with the relevant parties.

• To ensure that all Instant Service Agent are fully conversant with the hotel emergency procedures

• To ensure that the internal telephone extension lists are updated as and when necessary

• To review and update guest telephone directories as and when necessary

• To ensure that message handling is carries out according to departmental procedures.

• To ensure that all staff are aware of all promotions and special events going on within the hotel

• To ensure that all staff area aware of daily conferences talking place , their location, and message handling requirement

• To prepare the weekly roster and time sheets for the Front Office Manager’s approval

• To maintain the professional confidentiality and never disclose company secrets.

• Be responsible in keeping our property safe and secure, to participate in any hotel activity related to Fire Life safety.

• Perform any other duties which may be assigned by the management from time to time.

• Attractive & Competitive
• As HR's guidance

Required Skills –

• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.

• Proficient in the use of Microsoft Office and Front Office System

• Problem solving and organizational abilities

Qualifications –

• Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent

Experience –

• 1 years experience in front office / guest services / call centre or related discipline including supervisory experience, or an equivalent combination of education and experience.

As HR's guidance