Rooms Division Manager

2. Ensure service procedures and standards meet 4–5-star hospitality expectations.

3. Handle guest complaints or incidents quickly and effectively to maintain brand reputation.

4. Monitor room quality before–during–after guest stay; conduct random room & public area checks.

5. Set up staffing plans, work schedules, and manage HR activities of Rooms Division.

6. Organize regular training on service standards, operational procedures, and guest handling.

7. Work with Sales team to maximize room occupancy and revenue based on seasonality.

8. Control operational expenses (linen, chemicals, amenities, labor cost…) within approved budgets.

9. Develop and maintain SOPs, enforce compliance with safety, hygiene, and fire prevention regulations.

10. Submit reports on performance indicators: occupancy rate, guest satisfaction, cost per room, complaints.

• Đầy đủ các chế độ theo luật lao động và các quyền lợi khác theo chính sách công ty

• Môi trường làm việc năng động, chuyên nghiệp, thân thiện.

o In-depth knowledge of Front Office and Housekeeping operations in 4–5 star resorts.

o Strong guest service skills, effective problem-solving, and crisis management.

o Proficiency in hotel PMS (Opera, Fidelio, Smile, etc.) and report analysis.

o Experience in staff training, performance evaluation (KPI), and succession planning.

• Education & Language:

o Bachelor’s/Diploma in Hospitality Management, Tourism, or related fields.

o Good command of English in a professional hotel/resort environment.

• Experience:

o Minimum 3–5 years as Front Office or Housekeeping Manager in 4-star+ property.

o Preferably experienced in resorts with >100 rooms.

• Personal qualities:

o Friendly, calm, reliable, and professional demeanor.

o Able to work under pressure and coordinate cross-department tasks smoothly.