Director of Sales / Giám đốc Kinh doanh

• Develops, implements, maximises, monitors and evaluates the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures.

• Ensures Sales activities are aligned with the sale Strategy and Hotel Actions have been implemented where appropriate.

• Reviews sales files and systems to ensure correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc.

• Ensures active presence and updated room rates are available online.

• Reviews reservations and ensures occupancy targets are being achieved and exceeded

Customer Service

• Assists with Host duties as requested and required due to operational needs

• Ensures that all associates are provided with the skills necessary to “sell” the hotel and upsell where possible.

• Collaborate with relevant departments to handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily.

• Maintains positive guest and associate interactions with good working relationships.

• Handles all business and leisure groups and provides excellent services to meeting planner and meeting guests.

Financial

• Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests.

• Assists with the preparation of the Business Plan, Sales budget and forecasts.

• Strategically analyses business performance to facilitate accurate and meaningful forecasting.

• Proactively manages all the sales resources and funds, and controls departmental costs.

• Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information

Marketing

• Manages all the hotel sales brand contacts, enforces and maintains the hotel’s brand positioning and concept, agreed upon in the hotel’s Annual Business Plan.

• Manage all sales strategy, tactics, and action implementations, in order to create a strong and disciplined hotel wide team that achieves set sales goals.

• Constantly monitors and evaluates local and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge.

• Manages all accounts and groups, evaluates them based on sales account analysis and develops strategies for pricing, inventory, keeping the General Manager updated at all times.

• Actively participates in yield and strategic meetings, developing and adjusting sales and pricing strategy.

Personnel

• Assists in the recruitment and selection of all Sales employees; follows hotel guidelines when recruiting and uses a competency-based approach to selecting employees.

• Ensures the punctuality and appearance of all Sales employees, making sure they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards.

Tất cả nhân viên chính thức của chúng tôi sẽ được hưởng những ưu đãi hấp dẫn sau:

• Làm việc 5 ngày/tuần, tổng cộng 44 giờ/tuần.
• 12 đến 18 ngày phép năm (tùy theo chính sách), kèm theo 12 đêm nghỉ miễn phí tại bất kỳ khách sạn Hyatt nào trên toàn thế giới.
• Hưởng 100% lương trong suốt thời gian đào tạo và thử việc.
• Được đóng bảo hiểm theo đúng luật pháp Việt Nam hiện hành.
• Được hưởng 50% phí phục vụ trong thời gian thử việc

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All regular colleagues are eligible to have extraordinary offers as below:

- 5 working days/week, 44 hours/week

- 12 to 18 annual leaves per year with complimentary 12 nights stay at any Hyatt hotel in the world.

- 100% salary during training and probation period.

- Insurance will be followed Vietnam government laws.

- Entitled to get 50% service charge during probation time.

• Trên 3 năm kinh nghiệm làm việc ở vị trí Giám đốc Kinh doanh - Tiếp thị hoặc Giám đốc Kinh doanh tại các khách sạn 5 sao tiêu chuẩn quốc tế.
• Hiểu thị trường khách tại Hạ Long hoặc các khu du lịch có tính chất tương đương.

• Thành thạo tiếng Anh.

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- More than 3 year experience as a position of Director of Sales & Marketing or Director of Sales in the 5 star international hotels.

- Well knowledge of Ha Long tourism market or the similar resorts.

- Fluency in English.

Theo chính sách pháp luật của Nhà nước Việt Nam

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