Lobby Ambassador - Internship

• Greet all guests warmly upon arrival and departure with Thai graciousness and Vietnamese hospitality

• Offer assistance with directions, hotel facilities, services, and local information

• Identify VIPs, repeat guests, and long-stay guests, ensuring recognition and personalized service

• Anticipate guest needs and provide proactive solutions or assistance

• Ensure the lobby remains clean, organized, and presentable at all times

• Coordinate with Bellman, Concierge, and Front Office team to ensure seamless guest experiences

• Handle guest concerns and inquiries with empathy and efficiency, escalating when needed

• Promote hotel services, dining venues, and special offers

• Monitor guest flow and ensure smooth crowd control during peak hours or group arrivals

• Assist with check-in or check-out processes if required

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

• Uniform
  
• Duty Meal

• Greet all guests warmly upon arrival and departure with Thai graciousness and Vietnamese hospitality

• Offer assistance with directions, hotel facilities, services, and local information

• Identify VIPs, repeat guests, and long-stay guests, ensuring recognition and personalized service

• Anticipate guest needs and provide proactive solutions or assistance

• Ensure the lobby remains clean, organized, and presentable at all times

• Coordinate with Bellman, Concierge, and Front Office team to ensure seamless guest experiences

• Handle guest concerns and inquiries with empathy and efficiency, escalating when needed

• Promote hotel services, dining venues, and special offers

• Monitor guest flow and ensure smooth crowd control during peak hours or group arrivals

• Assist with check-in or check-out processes if required

• Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

The Lobby Ambassador is the face of the hotel, creating the first and lasting impression for all guests. This role ensures a warm welcome, provides personalized assistance, and maintains a refined and gracious atmosphere in the lobby. The Lobby Ambassador embodies the spirit of hospitality by proactively engaging with guests and responding to their needs with professionalism and care.