Learning and Development Manager

• Develop and execute the hotel’s annual training plan based on business objectives, brand standards, and talent development needs.

• Align training programs with Accor’s corporate learning framework, Pullman brand, and performance management goals.

• Collaborate with HODs and ExCom to ensure departmental training needs are identified and addressed effectively.

Training Program Management

• Design and deliver core training programs (onboarding, service culture, leadership development, safety, grooming, etc.).

• Facilitate Accor-mandated programs such as ALL Heartist, Code of Conduct, Diversity & Inclusion, etc.

• Ensure training content is engaging, up-to-date, and tailored to different roles and departments.

• Promote e-learning platforms and monitor completion rates.

Talent Development & Succession Planning

• Identify high-potential talents and support career development plans in coordination with the Talent and Culture Director and ExCom.

• Implement cross-training, upskilling, and career pathing initiatives.

• Drive succession planning for key operational roles.

Training Evaluation & Reporting

• Measure training effectiveness through feedback, post-training assessments, and performance KPIs.

• Maintain accurate training records and ensure audit readiness.

• Prepare monthly Learning and Development reports and updates for senior leadership.

Staff Engagement & Internal Activities

• Plan, organize, and lead internal employee engagement activities including:

• Monthly staff birthday celebrations

• Team-building events

• Employee of the Month/Quarter programs

• Recognition initiatives (Heartist, etc.)

• Cultural celebrations and festive events

• Work closely with departments to encourage participation and strengthen team spirit.

• Create a fun, inclusive, and positive working environment that supports retention and morale.

• Competitive salary & benefits

• Professional working environment

• Service charge & meal allowance during pre-opening phase

• Comprehensive training & career development opportunities

• Bachelor’s degree in Human Resources, Education, Hospitality Management, or related field.

• Minimum 1–2 years of relevant experience in Training or L&D in a hotel or service environment, with at least 1–2 years in a leadership role.

• Strong communication, facilitation, and public speaking skills.

• High energy, creativity, and ability to engage teams at all levels.

• Proficiency in Microsoft Office; experience with Accor platforms is an advantage.

• Fluent in both Vietnamese and English.