Guest Service Agent

• Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay.

• Greet guests, guide guests to check in, check out, and answer information related to the resort's products and services.

• Check the number of check-ins, check-outs, early check-ins and late check-outs.

• Check and understand the number of guests who have booked rooms for the day and the following days.

• Grasp information about customers' special requests to serve promptly. Keeps current on resort accommodations, services and area attractions.

• Check with the housekeeping department that the room has been cleaned and ready to welcome guests.

• Arrange rooms for guests, paying special attention to returning guests and VIP guests to have special room arrangements according to guests' habits.

• Prepare welcome drinks to serve when guests arrive.

• Arranges for services requested by the guest by working with other departments as appropriate.

• Stays current with developments in the Resort and Promote the Radisson Rewards Program and provide recognition and benefits to all present members.

• Adhering to credit control processes, processes customer credit at check-in in accordance with hotel policy.

• Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.

• Handling foreign currencies and rely on their exchange rates in order to provide foreign exchange services to guests.

• Identifies and records special billing instruction and notifies Accounting.

• Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.

• Attends any training programs as directed or requested.

• Perform other tasks as assigned by superiors.

• Career development path and working environment with the professional international Radisson group
• Receive 100% salary and 50% service fee during the probationary period
• Attractive service fee
• Fuel allowance
• Accomodation for employees living far away
• Shuttle bus for employees in Nha Trang

• Graduating from high school and higher.
• Work experience: priority is given to candidates with experience in a similar position.
• Foreign languages: fluent English communication.
• Computer: office information technology.
• Other skills: communication, problem solving, handling customer complaints.
• Characteristics: good health, honesty, enthusiasm, support, creativity in work, responsibility.
• Knowledge: Have good knowledge of basic resort, hotel and restaurant products and services.

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