HO CHI MINH | Wink-Hotels | E-commerce manager (Quản lý thương mại điện tử)

- 14 Annual leave days per year

- Active, balance and professional working environment

- Productivity focus not time attendance

- Fun and playful internal activities

- Meal per day

- Uniform

- Full social insurance on basic salary

• Monitor channel performance (OTAs, GDS, brand website, metasearch) and resolve discrepancies in availability, rate, or content.

• Ensure rate parity across all channels; identify and fix parity violations.

• Conduct daily audits of room inventory and pricing to ensure accuracy across platforms.

• Liaise with Reservation and Revenue teams to adjust availability, restrictions, and stop-sells in real-time as needed.

• Monitor extranet portals (Booking.com, Expedia, Agoda, etc.) for system errors, updates, and promotions.

• Troubleshoot channel connectivity issues and coordinate with CRS/PMS/channel manager vendors.

• Support urgent promotional uploads or changes initiated by Marketing or Revenue.

• Coordinate with the Revenue Manager on tactical promotions and load them on all relevant channels.

• Review and update room types, descriptions, and images to ensure consistent, attractive content.

• Analyze competitor pricing and positioning across OTAs and GDS.

• Conduct performance reviews of distribution channels and provide insights.

• Work with eCommerce/Marketing teams to align campaigns with distribution strategies.

• Compile performance distribution reports, including production by channel, booking windows, and conversion metrics.

• Review the cost of sales by channel and advise on optimization strategies.

• Audit rate loading and package offers to ensure correct setup and expiration.

• Coordinate with Sales & Revenue teams on RFP distribution strategy and GDS rate loading.

• Review channel contracts and commission structures; make recommendations for renegotiation or optimization.

• Train property staff on OTA tools, content, and promotion mechanics (as needed).

• Strategic Channel Management

• Connectivity & Technology Optimization

• Compliance & Risk Management

• Ad-hoc tasks upon request

• Bachelor’s degree in Hospitality, Business, or related field.

• Minimum 3 years' experience in distribution, revenue, or e-commerce, preferably in a multi-property environment.

• Strong analytical and troubleshooting skills.

• High attention to detail and system accuracy.

• Excellent communication and coordination skills.

• Fluent in English; other languages a plus.

Key Systems Used:

• Channel Manager (e.g., SiteMinder, SynXis)

• PMS (Opera Cloud)

• OTA Extranets (Booking.com, Expedia Partner Central, Agoda YCS)

• GDS (Sabre provider)

• Rate Shopping Tools (Lighthouse, RateTiger, TravelClick Demand360)

• Google Hotel Ads, Metasearch platforms